Process Specialist

Infosys BPM; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

A leading technology company in Bengaluru is looking for a Process Specialist in Employee Data Management. This role involves processing HR transactions and maintaining service agreements while ensuring customer service excellence. Candidates should have 2-5 years of HR Operations experience, preferably with SAP HCM. This full-time role requires strong communication skills and the ability to prioritize tasks effectively with a shift from 5:30 PM to 2:30 AM.

Qualifications

• 2-5 years of experience in HR Operations focusing on Hire-to-Retire processes.
• Strong communication skills and customer focus.
• Results-driven with the ability to manage multiple tasks.

Responsibilities

• Process HR transactions such as new hires and terminations.
• Maintain service level agreements for transaction quality.
• Resolve HR incidents using the ServiceNow ticketing system.

Skills

Communication skills in English

Customer focus

Ability to prioritize tasks

Problem-solving skills

Education

Graduate/Post Graduate in any field

Tools

SAP HCM

Workday

Oracle

SAP SuccessFactors

MS Office (Outlook, Excel)

Job description

Job Title: Process Specialist - Employee Data Management

As a Process Specialist in the Employee Data Management team within HR Operations, you will be responsible for processing all client HR-related transactions in the HCM (SAP) system. This includes handling new hires, terminations, transfers, promotions, time, and attendance. You will report directly to the Team Lead.

Key Responsibilities

• Process HR transactions such as new hires, terminations/retirements, leave and attendance, reclassifications, and changes in employee status.
• Maintain service level agreements (SLAs) for timeliness and quality of each transaction.
• Resolve HR-related incidents using the ServiceNow ticketing system.
• Maintain a high level of customer service excellence.
• Resolve data-driven issues efficiently and achieve process and transaction excellence.
• Use MS Office tools such as Outlook and Excel for data management.

Qualifications

• Graduate/Post Graduate in any field.
• 2-5 years of hands-on experience in HR Operations focusing on Hire-to-Retire processes in SAP HCM, Workday, Oracle or SAP SuccessFactors.
• Strong communication skills in English, customer focus, and a sense of urgency.
• Results and deadline-driven, with the ability to balance and prioritize multiple tasks.
• Good to have: SAP HCM certification.

Additional Information

• Shift timings: 5:30 PM to 2:30 AM.
• Employment type: Full‑time.