Senior Associate - HR Operations

Carelon Global Solutions; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Carelon Global Solutions in Hyderabad, India, seeks a Senior Associate HR Ops to manage data across the HR lifecycle, ensuring accuracy, compliance, and data integrity in Workday. The role handles HR transactions, audits, and reporting, while supporting reimbursements and admin tasks through Service Now and HR processes.

The position emphasizes data validation, process improvements, and collaboration with Payroll, Benefits, and HR partners to deliver high-quality HR services.

Qualifications

• Experience in HR Operations and data management.
• Familiarity with HR systems like Workday and ServiceNow.
• Attention to data accuracy and regulatory compliance.

Responsibilities

• Process complex employee lifecycle transactions in Workday with accuracy and compliance.
• Handle benefits/life cycle actions in Workday and via ServiceNow tickets.
• Maintain employee records and lifecycle administration.
• Support audits with data and documentation.
• Act as SME for HR Operations processes and guide team members.
• Conduct periodic data audits and validations to ensure HR data integrity.
• Identify discrepancies in transaction trends and propose fixes.
• Assist with Workday testing and process improvements.
• Create and update process docs, job aids, and SOPs.
• Collaborate with Payroll, Benefits, Compensation, HRBP, and stakeholders to resolve data issues.
• Seek opportunities to enhance efficiency and customer experience through automation.

Tools

Workday

ServiceNow

Job description

Position Title: Sr Associate HR Ops (IND)

Job Family: HRS > HR Operations

Shift: Job Description:

The Senior Associate HR Ops - Data Management serves as an experienced HR Operations professional responsible for processing and maintaining employee data across the HR lifecycle while ensuring accuracy, compliance, and data integrity within Workday. This role handles both routine and complex HR transactions, supports audits and reporting activities, resolves escalated requests, and partners with key stakeholders to deliver high-quality HR services. In addition, the role requires supporting a wide range of HR administrative activities, including generating and processing HR forms, reviewing invoices, and administering reimbursement requests through Service Now tickets and Workday transactions. The Senior Associate acts as a subject matter resource for HR Operations processes, performs data validations and quality reviews, supports continuous process improvements, and contributes to operational excellence through effective collaboration, knowledge sharing, and adherence to service level commitments.

Job Responsibilities

• Process complex employee lifecycle transactions in Workday, ensuring accuracy and compliance.
• Process benefits and compliance life cycle actions in Workday and through Service Now tickets.
• Employee lifecycle administration and record maintenance.
• Administer Education and Health Club reimbursements related audit documentation.
• Support internal and external audit requests by providing accurate data and required documentation.
• Act as a SME for HR Operations processes and provide guidance to team members.
• Perform periodic data audits, reconciliations, and validations to maintain HR data integrity.
• Review and analyze transaction trends to identify discrepancies and recommend corrective actions.
• Assist with testing activities related to Workday enhancements, releases, and process improvements.
• Develop, maintain, and update process documentation, job aids, and standard operating procedures.
• Partner with Payroll, Benefits, Compensation, HR Business Partners, and other stakeholders to resolve complex data or transaction issues.
• Identify opportunities to improve efficiency, quality, and customer experience through process improvements and automation.

Job Type: Full time

Experience Level: Mid Level