Process Manager (m/f/d)

Deutsche Telekom AG; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global IT solutions company is seeking an experienced IT Release and Deployment Management professional to oversee the Release and Deployment Process. The ideal candidate should have at least 3 years of experience in this field along with advanced ITIL 4 knowledge and hands-on experience with ServiceNow. Responsibilities include managing server patching practices, documenting processes, and facilitating cross-functional discussions. Fluent English is required, and teamwork skills are essential for success in this role.

Qualifications

• 3 years of experience in IT Release and Deployment Management.
• Advanced knowledge of ITIL 4, particularly in Release Management.
• Strong analytical and problem-solving skills.

Responsibilities

• Design and own the Release and Deployment Process Service.
• Manage server patching practices and tools.
• Document policies and procedures clearly.

Skills

ITIL 4 knowledge

Server patching experience

Analytical skills

Communication skills

Hands-on experience with ServiceNow

Understanding of process design principles

Teamwork skills

Fluent English

Tools

ServiceNow

Job description

### Your Task#### Responsibilities* Design and own the Release and Deployment Process Service* Apply advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement* Manage server patching practices, tools, and schedules in enterprise environments* Perform strong analytical and problem-solving tasks* Assess risk and impact across complex IT landscapes* Facilitate cross-functional discussions* Document policies, processes, and procedures clearly and effectively* Work with related processes including CHM, SACM, and RFF* Create new teamwork initiatives### Your ProfileWe are looking for an experienced **IT Release and Deployment Management** professional with advanced ITIL knowledge, hands-on experience with ServiceNow, and strong analytical and communication skills.#### Must Have Skills* 3 years experience in IT Release and Deployment Management* Advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement* Hands-on experience with server patching practices, tools, and schedules in enterprise environments* 3 years of hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules* Strong analytical and problem-solving skills* Understanding of process design principles* Ability to assess risk and impact across complex IT landscapes* Good communication and interpersonal skills with experience facilitating cross-functional discussions* Ability to document policies, processes, and procedures clearly and effectively* Cross-process knowledge related to CHM, SACM, RFF* Teamwork skills* Fluent English knowledge#### Nice to Have Skills* Lean Six Sigma knowledge (certification is not required)* German language skills**T-Systems Information and Communication Technology India Private Limited** (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work Certification.As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of **3500+ employees** providing services to group customers.T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:* Automotive* Manufacturing* Logistics and transportation* Healthcare* Public sectorT-Systems develops vertical, company-specific software solutions for these sectors.**T-Systems International GmbH** is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.#### Application Information*Please Note: Fraudulent job postings/job scams are increasingly common.* Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [e-mail] vigilant. Protect yourself from recruitment fraud!To know more please visit:This role focuses on **IT Release and Deployment Management** with a strong emphasis on ITIL 4 practices. The position requires **3 years of experience** in IT Release and Deployment Management and hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules.