Process Manager

T-Systems ICT India Pvt. Ltd.; Karnataka; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a leading IT services provider with a strong focus on IT Service Management and digital transformation across multiple sectors.

The role targets professionals with experience in Problem Management, ITIL 4, and hands-on ServiceNow expertise to design and own PM processes and drive continuous improvement.

Qualifications

• 3 years of IT problem management experience.
• Advanced knowledge of ITIL 4.
• Hands-on experience with ServiceNow in the Problem Management module.
• Ability to document policies, processes and procedures clearly.
• Strong analytical and problem solving skills.
• Cross-functional collaboration with stakeholders.
• Fluent English; German language is an advantage.

Responsibilities

• Design and Own the Problem Management Process.
• ServiceNow configuration optimization.
• Define and document policies, processes and procedures.
• Process metrics analysis and continuous improvement.
• Stakeholder collaboration across IT landscapes.
• Compliance and audit support.

Skills

IT problem management

ITIL 4

ServiceNow

Analytical thinking

Risk assessment

Policy documentation

Cross-functional collaboration

Communication

German language (advantage)

Tools

ServiceNow

Job description

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Description

3 years experience in IT Problem Management Advanced knowledge of ITIL 4 lean 6 sigma knowledge certification is not a must 3 years of hands on experience working with ServiceNow particularly in the Problem Management module Strong analytical and problem solving skills Understanding process design principles Ability to assess risk and impact across complex IT landscapes Good communication and interpersonal skills with experience facilitating cross functional discussions Ability to document policies processes and procedures clearly and effectively Cross process knowledge to related processes INM CHM SACM RFF Motivation to create new Teamwork Fluent English knowledge German is advantage Key Responsibilities Design and Own the Problem Management Process ServiceNow Configuration Optimization Define and document policies processes and procedures Process Metrics Analysis Continuous process improvement Stakeholder Collaboration Compliance and audit support