Operations & Support Service Manager (m/f/d)

Deutsche Telekom AG; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading telecommunications company is seeking a German gPMO professional with 3 to 6 years of project management experience. The role emphasizes improving service delivery and requires fluency in both German and English (C1 level). Candidates should possess strong communication skills and ITIL knowledge. This position is based in Pune, India, and offers an opportunity to work in a collaborative environment focused on digital transformation.

Qualifications

• 3 to 6 years of experience in project management is required.
• Must be fluent in German and have strong English skills.
• ITIL Foundation knowledge is essential.

Responsibilities

• Conduct training sessions and represent services for new demands.
• Follow KPIs to improve service delivery.
• Apply ITIL principles and manage project-specific execution.

Skills

Fluent German

English (C1 level)

Project Management

ITIL Foundation knowledge

Stakeholder management

Solution finding approach

Teamwork abilities

Self-motivation

Job description

### Your Task#### Responsibilities* Conduct training sessions when responsible or acting as a PAP (Process Authorized Person)* Represent all services and provide solutions for new demands and issues* Follow STRIVE gPMO KPIs to improve service delivery* Apply ITIL Foundation principles in daily work* Conduct meetings professionally following Golden Meeting Rules* Utilize STRIVE processes and Complaint Ticket Process* Take responsibility for project-specific service execution* Delegate tasks appropriately* Apply basics of stakeholder management* Maintain active communication in discussions and tickets* Work effectively in team environments* Demonstrate adaptability and marketing of services* Take ownership of tasks and demonstrate self-motivation### Your ProfileWe are looking for a **German gPMO professional** with project management experience, ITIL knowledge, and strong communication skills in both German and English.#### Must Have Skills* 3 to 6 years of experience* Ability to conduct training* Solution finding approach for new demands and issues* ITIL Foundation knowledge* Project Management Foundation knowledge* Knowledge of STRIVE gPMO KPIs* Knowledge of STRIVE process* Experience with Complaint Ticket Process* Ability to take responsibility for project-specific service execution* Basic stakeholder management skills* Fluent German language skills* English language skills at C1 level* Good communication skills* Active participation in discussions* Team work abilities* Adaptability* Ability to take ownership* Self-motivation* Professional meeting conduct following Golden Meeting Rules**T-Systems Information and Communication Technology India Private Limited** (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work Certification.As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:* Automotive* Manufacturing* Logistics and transportation* Healthcare* Public sectorT-Systems develops vertical, company-specific software solutions for these sectors.**T-Systems International GmbH** is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.#### Application Information*Please Note: Fraudulent job postings/job scams are increasingly common.* Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [e-mail] vigilant. Protect yourself from recruitment fraud!To know more please visit:This position is for a **German gPMO (Project Management Office)** role requiring 3 to 6 years of experience. The successful candidate will be responsible for service delivery improvement, project management, and solution finding for new demands and issues. This role requires fluency in both **German and English (C1 level)**.