Process Manager (m/f/d) Configuration Management

Telekom; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

T-Systems ICT India Pvt. Ltd. in Pune seeks a Process Manager for Configuration Management with hands-on SACM expertise.

You will define and govern asset and configuration management processes, ensuring lifecycle management of CIs and assets, and alignment with Change, Problem, and Release Management. Collaboration with IT stakeholders is essential. The role requires experience with ServiceNow, CMDB, CSDM, and integration projects, and is based in Pune with a 30-day joining window.

Qualifications

• Hands-on expertise with Asset Manager Tool and ServiceNow.
• Strong knowledge of CMDB, CSDM and SACM processes.
• Ability to design and implement lifecycle management of CIs and assets.

Responsibilities

• Develop, implement, and maintain asset and configuration management standards and procedures.
• Design lifecycle management for CIs and assets across the service line.
• Coordinate CI and asset discovery, integrations, and data import methods.

Skills

Asset Manager Tool

ServiceNow

CMDB

CSDM

SACM

KPI definition

CI discovery

Data import methods

Change Management

Problem Management

Release Management

Audits

Coaching

Demand Boards

Tools

ServiceNow

Asset Manager Tool

CMDB

Data Import

CI discovery

Job description

Job ID: 744000083446545Process Manager (m/f/d) Configuration ManagementPuneProfessionalRegular (Part Time Possible)Your TaskThis role focuses on Service Asset and Configuration Management (SACM) with hands-on expertise in Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes. The position requires joining within 30 days.ResponsibilitiesDevelop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assetsDesign and implement continuous lifecycle management of configuration items (CIs)Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational normsTake responsibility for process design, framework creation, and governanceDefine and track Key Performance Indicators (KPIs) to measure process effectivenessManage new requirements and changes to SACM processesCoordinate design work for CI and Asset discovery, integrations, and data import methodsCollaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectivenessSupport related IT processes such as Change, Problem, and Release ManagementMonitor, review, and support audits, ensuring compliance with standardsProvide coaching and guidance to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processesRepresent SACM requirements in Demand Boards, prioritizing process-related IT developmentsEvaluate and recommend new tools, technologies, and process improvements to enhance IT efficiency and effectivenessYour ProfileWe are looking for an experienced Asset and Configuration Management Specialist with hands-on expertise in ServiceNow, CMDB, and SACM processes to develop and maintain hardware and software asset management standards and procedures.Must Have SkillsHands-on expertise with Asset Manager ToolExperience with ServiceNowKnowledge of CMDB (Configuration Management Database)Understanding of CSDM (Common Service Data Model)Experience with SACM (Service Asset and Configuration Management) processesAbility to develop and implement best practice standards, policies, and procedures for asset managementExperience in designing and implementing lifecycle management of configuration items (CIs)Knowledge of process design, framework creation, and governanceAbility to define and track Key Performance Indicators (KPIs)Experience with CI and Asset discovery, integrations, and data import methodsAbility to collaborate with IT stakeholders and business leadersKnowledge of related IT processes such as Change, Problem, and Release ManagementExperience in monitoring, reviewing, and supporting auditsAbility to provide coaching and guidance to CMDB stakeholdersExperience representing requirements in Demand BoardsAbility to evaluate and recommend new tools, technologies, and process improvementsAbility to join within 30 daysAbout UsT-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work Certification.As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:AutomotiveManufacturingLogistics and transportationHealthcarePublic sectorT-Systems develops vertical, company-specific software solutions for these sectors.T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.Application InformationLooking for Early joiners within 30 Days onlyCompany PoliciesPlease Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [e-mail] .Stay vigilant. Protect yourself from recruitment fraud!To know more please visit: Fraud Alert