Process Expert

Maersk Line Limited; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Maersk in Chennai, India seeks a proactive shipping operations professional to own end-to-end booking, document accuracy, and shipment visibility. You will coordinate with customers, carriers, and internal teams to ensure timely execution and issue resolution across both FCL and LCL shipments.

The role emphasizes strong communication in English, stakeholder collaboration, and adherence to service levels, with opportunities for process improvements and training sessions for vendors and customers.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

Responsibilities

• Manage end-to-end booking process (validation, scheduling, and carrier coordination)
• Act as primary point of contact for customers, carriers, and internal teams
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.)
• Monitor shipment progress and ensure adherence to timelines and cut-offs
• Handle both FCL and LCL shipments, including co-loader coordination
• Manage operational exceptions and provide timely resolution to minimize disruptions
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment)
• Maintain trackers and provide clear shipment visibility
• Support billing processes, invoice dispatch, and dispute follow-up
• Should know to work on TAT basis
• Operational Documentation
• End to end Supply chain knowledge
• Live shipments booking
• Booking and Planning
• Performance matrix like GOI (Global Operations index), KPI knowledge

Skills

Supply chain knowledge

Booking & planning

Stakeholder coordination

KPI knowledge

English communication

Education

Bachelor's degree

Job description

Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible - setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk. This role is responsible for managing daily operations from booking to shipment execution, ensuring accuracy, timeliness, and strong coordination across stakeholders. It also includes handling exceptions, supporting process improvements, and driving capability building with both internal and external partners.

• Manage end-to-end booking process (validation, scheduling, and carrier coordination)
• Act as primary point of contact for customers, carriers, and internal teams
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.)
• Monitor shipment progress and ensure adherence to timelines and cut-offs
• Handle both FCL and LCL shipments, including co-loader coordination
• Manage operational exceptions and provide timely resolution to minimize disruptions
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment)
• Maintain trackers and provide clear shipment visibility
• Support billing processes, invoice dispatch, and dispute follow-up
• Should know to work on TAT basis
• Operational Documentation
• End to end Supply chain knowledge
• Live shipments booking
• Booking and Planning
• Performance matrix like GOI (Global Operations index), KPI knowledge

Qualifications

Graduate of any bachelor's degree.

Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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