Ocean Customer Experience Specialist - Inbound Calling

Damco Spain SL; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Impact

Opportunity

Innovation

Global Exposure

Work-Life Balance

Job summary

Maersk in Chennai is seeking an Ocean Customer Experience Specialist for inbound calling and email/chat support. The role focuses on post-booking activities, ensuring smooth shipment execution, and coordinating with internal teams to resolve queries efficiently.

Ideal candidates have a bachelor's degree, fluent English, and strong communication skills. The position emphasizes process-driven work, time-sensitive updates, and delivering consistent customer service in a dynamic logistics

Qualifications

• Bachelor's degree required.
• Fluent English with strong communication skills.

Responsibilities

• Manage customer queries and cases via email and chat.
• Handle post-booking activities including execution, coordination, and query resolution.
• Serve as single point of contact for customers in the Africa region.
• Ensure smooth shipment flow through coordination with internal teams.
• Assist customers with shipment updates and documentation-related queries.
• Maintain SLA adherence and timely communication.
• Handle exceptions, follow-ups and issue resolution per processes.
• Contribute to customer satisfaction and service quality through effective case management.

Skills

Fluent English

Education

Bachelor's degree

Job description

Ocean Customer Experience Specialist - Inbound Calling

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

This position supports customer experience in ocean logistics, focusing on post-booking supply chain activities. Candidates are expected to handle customers post booking, including execution, coordination, and query management. The role primarily involves managing customer interactions through email and chat, with limited voice support. It includes handling case management, resolving queries, and ensuring smooth shipment execution through internal coordination. A background in supply chain or logistics, especially ocean or landside freight, is preferred. Knowledge of shipment documentation is important, while exposure to PO or vendor management is an added advantage. The role requires strong communication skills and the ability to work in a process-driven, afternoon shift environment.

You will be Responsible for:

Managing customer queries and cases via email and chat platforms

Handling post-booking activities including execution, coordination, and query resolution

Acting as a single point of contact for customers in the Africa region

Ensuring smooth shipment flow through coordination with internal teams

Supporting customers with shipment updates and documentation-related queries

Maintaining SLA adherence and timely communication

Handling exceptions, follow-ups, and issue resolution within defined processes

Contributing to customer satisfaction and service quality through effective case management.

Qualifications

Graduate of any bachelor's degree.

Fluent in English with good communication skills.

What We Offer:

Impact: Be part of a team that directly contributes to global operations.

Opportunity: Unlock professional and personal growth through diverse career pathways.

Innovation: Work with a team that embraces technology and continuous improvement.

Global Exposure: Collaborate across geographies and cultures.

Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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