Process Expert

APM Terminals Gothenburg; Chennai District; On-site; INR 450,000 - 750,000; Full time

Job summary

Maersk is seeking a operations professional in India to manage end-to-end booking and shipment execution. You will coordinate with customers, carriers, and internal teams to ensure timely, accurate documentation and progress tracking.

The role involves managing FCL and LCL shipments, handling exceptions, and supporting process improvements with internal and external partners. The ideal candidate holds a bachelor’s degree and is fluent in English with strong communication skills.

Qualifications

• Graduate with a bachelor’s degree.
• Fluent in English with good communication skills.

Responsibilities

• Manage end-to-end booking process from validation to carrier coordination.
• Act as primary point of contact for customers, carriers and internal teams.
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.).
• Monitor shipment progress and adhere to timelines and cut-offs.
• Support billing processes, invoice dispatch, and dispute follow-up.

Education

Bachelor's degree

Job description

Acts as the owner of the job file and has responsibility for creatingand updating of shipping documents and Customer Invoices in the system.At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.This role is responsible for managing daily operations from booking to shipment execution, ensuring accuracy, timeliness, and strong coordination across stakeholders. It also includes handling exceptions, supporting process improvements, and driving capability building with both internal and external partners.Manage end-to-end booking process (validation, scheduling, and carrier coordination)Act as primary point of contact for customers, carriers, and internal teamsEnsure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.)Monitor shipment progress and ensure adherence to timelines and cut-offsHandle both FCL and LCL shipments, including co-loader coordinationManage operational exceptions and provide timely resolution to minimize disruptionsConduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment)Maintain trackers and provide clear shipment visibilitySupport billing processes, invoice dispatch, and dispute follow-upShould know to work on TAT basisOperational DocumentationEnd to end Supply chain knowledgeLive shipments bookingBooking and PlanningPerformance matrix like GOI (Global Operations index), KPI knowledgeQualificationsGraduate of any bachelor's degree.Fluent in English with good communication skills.What We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Work-Life Balance : Flexible working arrangements to support your well-beingMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .