Lead Logistics Customer Experience and Operations Specialist

Damco Spain SL; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience and Operations Specialist to own the end-to-end customer experience for Essential Services customers and to ensure compliant, efficient operations across shipments. You will collaborate with internal teams to resolve issues and drive service excellence.

The role offers opportunities for professional growth within a global logistics leader and a diverse, inclusive workplace, with focus on balancing performance with customer satisfaction.

Responsibilities

• Manages the end to end shipment process in compliance with all company procedures.
• Looks after Essential Services customers.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.

Job description

Lead Logistics Customer Experience and Operations Specialist

Owns and manages the customer experience of small/mid-sized customers
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Manages the end to end shipment process in compliance with all company procedures.
• Looks after Essential Services customers.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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