Lead Logistics Customer Experience & Operations Specialist

Maersk Line Limited; Navi Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Maersk, a global leader in integrated logistics, is seeking a Lead Logistics Customer Experience & Operations Specialist in Navi Mumbai. You will execute end-to-end SCM operational activities, track shipments, update milestones, and generate reports, while ensuring accurate invoicing and documentation.

You'll own file management for customers in your portfolio, coordinate post-booking activities, and collaborate with Customer Service to resolve exceptions, driving process improvements and

Qualifications

• Graduate with 3-5 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.

Responsibilities

• Own all SCM operations activities related to file management for customers under the assigned portfolio.
• Manage all file management activities post-booking.
• Handle documentation and system updates.
• Manage operational finance activities.
• Proactively communicate with Customer Service in case of exceptions.
• Support Customer Service in resolving customer queries and operational exceptions.

Skills

SCM operations

Logistics

Freight forwarding

Collaboration with internal teams

Education

Graduate degree

Job description

Lead Logistics Customer Experience & Operations Specialist

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.Responsible for creating and updating shipping documents and customer invoices in the system.

You will be Responsible for:

• Own all SCM operations activities related to file management for customers under the assigned portfolio.
• Manage all file management activities post-booking.
• Handle documentation and system updates.
Manage operational finance activities.
• Proactively communicate with Customer Service in case of exceptions.
• Support Customer Service in resolving customer queries and operational exceptions.

Qualifications

• Graduate with 3-5 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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