Process Coordinator

WebBee; Sector 10; On-site; INR 700,000 - 900,000; Full time

Job summary

WebBee is seeking a Process Coordinator in Noida’s Sector 62 to ensure defined processes are followed, deviations identified, and meeting actions tracked. The role supports multiple departments including Marketing, HR, Customer Success, Operations, and Sales.

Candidates should have extensive experience in process compliance, strong attention to detail, and excellent follow-up skills, with a collaborative, soft-spoken communication style.

Qualifications

• 23 years of experience in Process Coordination, Operations, PMO or Process Compliance.
• Strong attention to detail and excellent follow-up.
• Professional, soft-spoken communication with cross-functional collaboration.
• Ability to work across departments and escalate non-compliance when needed.
• Strong ownership and proactive issue identification.

Responsibilities

• Ensure defined company processes are followed and deviations tracked.
• Identify missed steps and delays, and escalate when needed.
• Capture meeting actions with owners and due dates.
• Maintain Zoho activity tracking and follow up on overdue items.
• Share improvement observations with management.

Skills

Process Coordination

Operations

PMO

Process Compliance

Attention to detail

Follow-up

Stakeholder management

Escalation

Tools

Zoho

Job description

Process Coordinator

Location: Noida, Sector 62 Work from Office
Experience: 23 years
Open Positions: Multiple

Role Purpose

Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated.

The role will primarily support non-technical functions including:

• Marketing
• HR
• Customer Success
• Operations
• Sales
• Other departments as required

Key Responsibilities

Process Compliance

• Understand SOPs, checklists and agreed processes.
• Verify whether teams are following them.
• Identify missed steps and delays.
• Follow up with responsible team members.

Deviation Monitoring

• Identify where actual execution differs from agreed processes.
• Understand the reason for deviation.
• Ensure important deviations remain visible.
• Escalate repeated or significant non-compliance to the Founders.

Meeting Actions

• Capture decisions, actions, owners and due dates.
• Update relevant Zoho activities.
• Follow up on overdue actions.
• Escalate repeated delays.

Zoho Activity Tracking

• Review whether activities are being properly maintained.
• Identify missing or overdue updates.
• Follow up to maintain process discipline.

Process Feedback

• Identify repeated process weaknesses.
• Flag unclear ownership, unnecessary steps or recurring deviations.
• Share improvement observations with management.

Required Profile

• 23 years Process Coordination / Operations / PMO / Process Compliance experience.
• Strong attention to detail.
• Excellent follow-up.
• Professional, soft-spoken communication.
• Ability to work across departments.
• Comfortable escalating non-compliance.
• Strong ownership.

Ideal Personality

The person should be:

People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.

Fast Ramp-Up Expectations

First 7–15 Days

• Understand key assigned processes.
• Learn Zoho activity tracking.
• Begin capturing and following meeting actions.
• Identify obvious process deviations.

Within 30 Days

• Independently monitor assigned department processes.
• Identify deviations proactively.
• Follow up without supervision.
• Maintain meeting actions accurately.
• Escalate repeated/significant non-compliance appropriately.

Expectation: Operationally useful within the first two weeks and substantially independent within the first month.