coordinator

QHT Clinic; India; On-site; INR 300,000 - 500,000; Full time

Job summary

A healthcare organization in India seeks a Department Coordinator to ensure smooth departmental operations. The ideal candidate will manage process alignment and communication among various stakeholders while ensuring compliance and timely delivery of deliverables. Strong coordination, communication skills and proficiency in MS Excel or Google Sheets are essential. This role requires 1-4 years of relevant experience in coordination or operations. Laptop is mandatory for this position.

Qualifications

• 1–4 years of experience in coordination, operations, or process management roles.
• Prior exposure to working with multiple stakeholders or process owners is preferred.

Responsibilities

• Act as a single point of coordination between department heads and process owners.
• Track and follow up on assigned processes to ensure timely execution and closure.
• Monitor process performance and ensure adherence to defined SOPs and timelines.
• Facilitate meetings, prepare MOMs, and ensure action-item closure.

Skills

Strong coordination and follow-up skills

Excellent communication (verbal and written)

Process-oriented and detail-focused mindset

Ability to work with cross-functional teams

Problem-solving and analytical skills

Time management and prioritization abilities

Proficiency in MS Excel / Google Sheets

Education

Graduate / Postgraduate in Management, Operations, or a related field

Tools

MS Excel

Google Sheets

Basic reporting tools

Job description

Job Summary

The Department Coordinator (Process Owners) will be responsible for coordinating with multiple process owners to ensure smooth execution of departmental operations. The role focuses on process alignment, follow-ups, documentation, reporting, and inter-departmental communication to support efficiency, compliance, and timely delivery of outcomes.

Key Responsibilities

• Act as a single point of coordination between department heads and process owners.
• Track and follow up on assigned processes to ensure timely execution and closure.
• Monitor process performance and ensure adherence to defined SOPs and timelines.
• Coordinate implementation of new processes, changes, or improvements across departments.
• Prepare and maintain process-related documentation, trackers, and reports.
• Highlight gaps, delays, or risks in processes and escalate appropriately.
• Facilitate meetings, prepare MOMs, and ensure action-item closure.
• Support audits, compliance checks, and internal reviews related to processes.
• Ensure alignment between operational teams and management expectations.
• Assist in process optimization and continuous improvement initiatives.

Skills & Competencies

• Strong coordination and follow-up skills
• Excellent communication (verbal and written)
• Process-oriented and detail-focused mindset
• Ability to work with cross-functional teams
• Problem-solving and analytical skills
• Time management and prioritization abilities
• Proficiency in MS Excel / Google Sheets and basic reporting tools

Educational Qualifications

• Graduate / Postgraduate in Management, Operations, or a related field

Experience Required

• 1–4 years of experience in coordination, operations, or process management roles
• Prior exposure to working with multiple stakeholders or process owners is preferred

Key Performance Indicators (KPIs)

• Timely completion of process deliverables
• Process adherence and compliance levels
• Effectiveness of coordination and communication
• Reduction in process delays or escalations
• Quality and accuracy of reporting

Preferred Attributes

• Proactive and ownership-driven
• Organized and methodical
• Adaptable to change and fast-paced environments
• Team-oriented with a collaborative approach

LAPTOP IS MANDATORY

Skills: appointment scheduling, operations, compliance, zendesk, google workspace, reporting