Process Consultant

HGS Ltd.; Telangana; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Cab facility

Job summary

HGS Ltd. invites applications for a Credit Card Chat Support associate at The Square, 110 Financial District, Gachibowli, Hyderabad. The role requires a graduate with at least 2 years of international customer service experience in chat support within the financial domain.

You will handle credit card inquiries with accuracy, work night shifts with rotational weekly offs, type at 50 WPM with 90% accuracy, and multitask across screens. Five days on, two off, with cab facilities.

Qualifications

• Graduate degree required.
• At least 2 years of international chat support experience in the financial domain.
• Excellent communication skills.
• Typing speed of 50 WPM with 90% accuracy.
• Willing to work night shift with rotational weekly offs.
• Ability to multitask across screens and tools.
• 5 working days with 2 days off per week.

Responsibilities

• Handle credit card chat inquiries with accuracy and customer satisfaction.

Skills

Excellent communication

Typing speed 50 WPM

Web navigation

Basic troubleshooting

Multitasking

Education

Graduate

Job description

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.

Job Description

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate.

Designation

Process Consultant

Requirements

• Qualification: Graduate
• Minimum 2 years of international customer service experience supporting chat (financial domain).
• Excellent communication skills.
• Night shift & Rotational weekly off
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• 5 days working and 2 days off.
• Salary: Up to 5 LPA
• Work Location: The Square, 110 Financial District, Gachibowli, Hyderabad
• 2-way cab facility will be provided.

Equal Opportunity

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understandand serve our global customers and communities.