Hiring International Chat process

HGS; Hyderabad; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

2-way cab

Job summary

HGS in Hyderabad is seeking a detail-oriented Credit Card Chat Support associate to assist customers with applications, billing, disputes, and rewards exclusively through live chat. You will deliver prompt, accurate responses, ensuring customer satisfaction while following policies.

The role requires night shifts with rotational weekly offs, fast typing (50 WPM) with high accuracy, and the ability to multitask across multiple chat tools. A2-way cab facility is provided.

Qualifications

• Must have Graduate degree.
• Minimum 2 years of international customer service experience in chat (Financial domain).
• Typing speed of at least 50 WPM with 90% accuracy.

Responsibilities

• Deliver world-class customer service via live chat.
• Build relationships with customers through consultative approach and understand needs.
• Suggest products based on cardmembers’ needs during chats.
• Meet quality, compliance, and productivity targets.
• Navigate systems and document payments, address changes, and travel notifications.

Skills

Typing 50 WPM

Night shift

Web Savvy

Multitasking

Education

Graduate

Job description

We are currently looking to fill the below position, and I would like to engage your assistance in identifying suitable candidates.

Position Summary

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies.

Job Description:

Designation: Process Consultant

• Qualification : Graduate
• Minimum 2 years of international customer service experience supporting chat (Financial domain).
• Night shift and rotational weekly off
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• 5 days working and 2 days off.
• Salary : Up to 5 LPA
• 2-way cab facility will be provided.
• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer.
• Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.