Process Associate Order Management - Health Care (Voice)

International Business Machines Corporation; Gurugram District; Vor Ort; INR 250.000 - 350.000; Vollzeit

Zusammenfassung

IBM Consulting seeks a Process Associate – Order Management (Health Care - Voice) to resolve inquiries and provide accurate information. The role requires flexibility to work in shifts and strong communication skills to handle calls and email follow-ups.

You will coordinate order management activities, recognize potential threats, and ensure adherence to SLAs and timelines while delivering excellent customer service in the healthcare domain.

Qualifikationen

• Graduate with 0-1 year of experience in a Healthcare domain.
• Ability to handle queries through calls and email follow-ups.
• Readiness to work in shifts as needed for the job.
• Strong communication abilities with fluency.
• Ability to work under pressure.

Aufgaben

• Coordinate activities associated with Order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines

Kenntnisse

Communication skills

Call and email handling

Work under pressure

Target achievement

Interpersonal skills

Data analysis

Ausbildung

Master's Degree

Tools

MS Office

Jobbeschreibung

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

As a Process Associate – Order Management (Health Care - Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts.

Your Primary Responsibilities Include

• Coordinate activities associated with Order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate with 0-1 year of experience in a Healthcare domain
• Ability to handle queries through calls and email follow-ups
• Readiness to work in shifts as needed for the job
• Strong communication abilities with fluency
• Ability to work under pressure

Preferred Technical And Professional Experience

• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Meeting targets effectively
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills