IBM Gurgaon Hiring Process Associate Order Management | Freshers Eligible

International Business Machines Corporation; Gurugram District; On-site; INR 250,000 - 360,000; Full time

Job summary

IBM Consulting's BPO arm seeks a Process Associate - Order Management (Health Care - Voice) to resolve inquiries and manage orders with accuracy. You will work in shifts and coordinate activities to meet SLAs while delivering timely, high-quality service.

Ideal candidates have 0-1 year in healthcare, strong communication skills, and proficiency in MS Office. You will handle calls and emails, analyze data, and contribute to efficient healthcare order workflows.

Qualifications

• Graduate with 0-1 year of healthcare experience.
• Strong communication skills.
• Proficient in MS Office applications.
• Self-directed and ambitious achiever.
• Ability to analyze complex data and collaborate.

Responsibilities

• Coordinate activities associated with order management.
• Recognize potential threats and suggest suitable actions.
• Adhere to SLAs and timelines.
• Handle queries through calls and email follow-ups.
• Work in shifts as needed for the job.
• Work under pressure and meet targets effectively.

Skills

Strong communication

MS Office proficiency

Self-directed

Ambitious

Data analysis

Education

Graduate in healthcare domain

Tools

MS Office

Job description

About the Role

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the globe. In this role, you will work for IBM BPO, part of Consulting, which accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You will work with teams across many industries to improve the hybrid cloud and AI journey for valuable companies worldwide. Your work will be supported by IBM's strategic partner ecosystem and technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a drive to keep learning are the foundation of success in IBM Consulting. You will be supported by mentors and coaches who encourage you to challenge the norm, explore ideas beyond your role, and build creative solutions for clients. The culture focuses on long-term career growth and learning in an environment that values your unique skills and experience.

Responsibilities

As a Process Associate - Order Management (Health Care - Voice), you will resolve inquiries, requests and concerns and provide accurate information. You should be flexible to work in shifts.

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Work in shifts as needed for the job
• Work under pressure and meet targets effectively

Requirements

• Graduate with 0-1 year of experience in the healthcare domain
• Strong communication skills with fluency
• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Demonstrated ability to analyze complex data, with strong interpersonal and organizational skills