PROCESS DELIVERY SPECIALIST-LEAD TO CASH

International Business Machines Corporation; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IBM Consulting is hiring for an Order to Cash Process Analyst to support Accounts Receivable activities, cash postings, and reconciliations. The role requires shifting work and strict adherence to client SLAs to ensure timely settlements.

The ideal candidate has a commerce background with 2–4 years in O2C, with experience in cash application automation and cooperation with finance, sales, and customers to drive improvements.

Qualifications

• Commerce graduate with 2‑4 years of Order to Cash experience.
• Exposure to cash application automation and reduced cycle times.
• Experience meeting accuracy/timeliness goals with cross‑functional teams.

Responsibilities

• Process Accounts Receivable and post daily cash applications.
• Prepare journal entries, file records and perform reconciliations.
• Adhere to SLAs and meet timelines; handle customer payments inquiries.
• Investigate unapplied payments and ensure proper allocation.
• Support audit prep and provide information on payments and refunds.

Skills

Order to Cash

Cash Application

Audit Prep

SLA Compliance

Shift Work

Education

Master's Degree

Tools

MS Office

ERP Software

Job description

Introduction

A career in IBM Consulting embraces long‑term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI‑powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long‑term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

As Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your Primary Responsibilities Include

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
• Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.
• Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.
• Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements.
• Demonstrated hands‑on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.

Preferred Technical And Professional Experience

• Proficient in MS Office applications and any ERP software as an end‑user.
• Self‑directed and ambitious achiever.
• Meeting targets effectively.
• Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.