Process Associate

HCLTech; Chennai; On-site; INR 201,000 - 312,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking a Process Associate (189794). The role involves verifying eligibility with end customers, reviewing medical documents, obtaining prior authorization, and updating patient information while following US healthcare compliance guidelines.

Key responsibilities include handling enquiries, logging and processing requests, and meeting performance targets. The ideal candidate will have graduation in any field, 0–6 months of international process experience,

Qualifications

• Graduation in any stream.
• 0–6 months of international process experience preferred in patient handling, Provider/DME.
• English fluency required.
• Night shift readiness.
• Ability to multitask and analyze data.

Responsibilities

• Assess and resolve enquiries, requests, and complaints, ensuring customer enquiries are addressed.
• Log, process, and monitor enquiries while meeting KPIs and SLAs.
• Manage and update account-wise customer interactions daily.
• Achieve key and critical performance targets.
• Ensure efficiency measures per process guidelines.
• Use business tools to identify problem areas and document requirements.
• Maintain procedures per client workflows and HCL policy.

Skills

Written English

Typing speed

Multitasking

Analytical thinking

Decision making

Education

Graduation (any stream)

Job description

Career Opportunities: Process Associate (189794)

Requisition ID189794-Posted11/06/2026

Responsibilities encompass verifying eligibility with end customers, reviewing medical documentation, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and performing other necessary actions without the need for a phone call.RCM Customer Service Executive – Voice/Semi Voice/Non Voice

Key Responsibilities

• Assess and resolve enquiries, requests, and complaints, ensuring customer enquiries are addressed
• Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and monitoring enquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
• Manage and update account-wise customer interactions daily, generated through workflows and queues.
• Achieve key and critical performance targets.
• Ensure efficiency measures are met in accordance with performance targets and process guidelines.
• Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
• Maintain effective work procedures as per client process workflows and HCL policy guidelines.
• Adhere to US healthcare compliance measures.

Skill Requirements

• Written English communication skills
• Good data entry & typing skills
• Ability to multitask.
• Ability to contribute to the process through improvement ideas.
• Analytical and problem-solving skills on the process.
• To use sound judgment and take decisions.

Other Requirements

• Graduation (any stream)
• 0 - 6 months of International process experience preferably in patient handling, Provider/DME.

English Language fluency, Night shift, Multi-tasking, Analytical thinking, Problem solving