Process Analyst Order Management - Health Care (Voice)

International Business Machines Corporation; Gurugram District; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

IBM Consulting is seeking a Process Analyst Order Management - Health Care (Voice) to support Accounts Receivable in the IBM BPO arm. The role involves processing orders, cash application, and invoice exception resolution while maintaining SOX compliance.

You will work with cross-functional teams, manage queries, and contribute to process optimizations across the O2C lifecycle. A Master’s degree or commerce background is preferred, with 2–4 years in O2C.

Qualifikationen

• Commerce graduate with understanding of accounting principles.
• Experience in Order to Cash (O2C) and collections preferred.
• Experience collaborating with customers, sales, and finance to improve processes.

Aufgaben

• Process Accounts Receivable and order management tasks.
• Identify and resolve discrepancies in invoices and payments.
• Ensure compliance with client SLA and SOX controls.
• Support cash application automation and reduce manual touchpoints.
• Handle queries via calls and emails and provide timely information.

Kenntnisse

MS Office

Cash application

Interpersonal skills

Negotiation

Teamwork

Ausbildung

Master's Degree

Commerce graduate

Tools

MS Office

ERP software

Jobbeschreibung

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

As, Process Analyst Order Management - Health Care (Voice) in Collections, you are responsible for processing Accounts Receivable. You should be flexible to work in shifts.

Your Primary Responsibilities Include

• Manage order fulfilment, Collecting and applying Cash payments
• Identify duplicate records in the Vendor Invoice receipt, verify and process the invoice
• accurately and in timely manner
• Match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce
• aging of invoice
• Ensure to be SOX compliant – e.g. documents to be posted after due Approval
• Handle manual and automatic payment requests along with verification and payment run
• proposal
• Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations
• Handle queries through calls and Email follow-ups.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
• Adhere to client SLA's (Service Level Agreements) and timelines.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash (O2C) and collections, basic accounting knowledge, and understanding of various accounting principles.
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

Preferred Technical And Professional Experience

• Proficient in MS Office applications and any ERP software as an end-user.
• Ambitious individual who can work under their direction towards agreed targets/goals.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. (Added)