Process Associate Order Management - Health Care (Voice)

IBM India Pvt. Limited; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

IBM India Pvt. Limited is hiring for a Process Analyst - Order to Cash (O2C) in Collections. The role focuses on processing Accounts Receivable, applying cash payments, and ensuring timely invoice processing.

You should be flexible to work in shifts and coordinate with customers, sales, and finance to improve cash flow and compliance. The ideal candidate has 2–4 years of O2C experience, a commerce background, and proficiency in MS Office and ERP systems.

Qualifications

• Commerce graduate with 2–4 years in Order to Cash (O2C) and collections, basic accounting knowledge, and understanding of accounting principles.
• Hands-on in increasing cash application automation and reducing cash application complexity across accounts.
• Experience monitoring customer account statuses and cash application against defined metrics.
• Experience collaborating with customers, sales, and finance to drive improvements.

Responsibilities

• Manage order fulfilment, collect and apply cash payments.
• Identify duplicate records in Vendor Invoice receipt, verify and process invoices.
• Match invoices and resolve errors, prioritize invoices and reduce aging.
• Ensure SOX compliance and post documents after due approvals.
• Handle manual/automatic payment requests, verification, and payment runs.
• Process Travel and Expense claims and payments, resolve duplicate payments, and reconcile vendor statements.
• Address queries via calls and email follow-ups; investigate unapplied payments and allocate properly.

Skills

Cash application optimization

Cash flow monitoring

Customer relationship

Education

Bachelor's Degree

Master's Degree

Tools

MS Office

ERP end-user software

Job description

Your Role and Responsibilities:

As Process Analyst - Order to Cash (O2C) in Collections, you are responsible for processing Accounts Receivable. You should be flexible to work in shifts.

Your primary responsibilities include:

• Manage order fulfilment, Collecting and applying Cash payments
• Identify duplicate records in the Vendor Invoice receipt, verify and process the invoice
• accurately and in timely manner
• Match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce
• aging of invoice
• Ensure to be SOX compliance - e.g. documents to be posted after due Approval
• Handle manual and automatic payment requests along with verification and payment run
• proposal
• Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations
• Handle queries through calls and Email follow-ups.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
• Adhere to client SLA's (Service Level Agreements) and timelines.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash (O2C) and collections, basic accounting knowledge, and understanding of various accounting principles.
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

Preferred Technical and Professional Experience:

• Proficient in MS Office applications and any ERP software as an end-user.
• Ambitious individual who can work under their direction towards agreed targets/goals.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. (Added)

Years of Experience:

2 - 4