IBM Gurgaon Hiring Process Associate Order Management (Healthcare Voice) | Freshers Eligible

International Business Machines Corporation; Gurugram District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

International Business Machines Corporation (IBM) is hiring for a Process Associate - Order Management (Health Care - Voice) in IBM BPO. You will resolve customer inquiries and manage orders across healthcare segments, with shift-based work and focus on accuracy and SLA adherence.

You will collaborate with specialists across industries and use MS Office tools to analyze data, communicate effectively, and meet performance targets within a supportive, learning-oriented culture at IBM Consulting.

Formación

• Excellent communication and interpersonal skills.
• Proficient with MS Office (Word, Excel, Outlook).
• Ability to analyze data and work under pressure to meet targets.

Responsabilidades

• Coordinate activities associated with order management.
• Recognize potential threats and suggest suitable actions.
• Adhere to SLAs and timelines.
• Handle queries through calls and email follow-ups.
• Work in shifts as needed for the job.
• Work under pressure and meet targets effectively.

Conocimientos

Strong communication

MS Office

Self-directed

Analytical data

Herramientas

MS Office

Descripción del empleo

About the Role

A career in IBM Consulting centers on long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting, which speeds up digital transformation using agile methods, process mining, and AI-powered workflows.

You will work with specialists across many industries to advance the hybrid cloud and AI journey for leading companies. Your work will be supported by IBM's strategic partner ecosystem and technology portfolio, including IBM Software and Red Hat.

Curiosity and a drive to learn are the foundation of success in IBM Consulting. Mentors and coaches will encourage you to challenge the norm, explore ideas beyond your role, and build creative solutions for a wide network of clients. The culture focuses on long-term career growth and learning in an environment that values your unique skills and experience.

Responsibilities

As a Process Associate - Order Management (Health Care - Voice), you will resolve inquiries, requests and concerns and provide accurate information. You should be flexible to work in shifts.

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Work in shifts as needed for the job
• Work under pressure and meet targets effectively

Key Skills

• Strong communication abilities with fluency
• Proficiency in MS Office applications
• Self-directed and ambitious achiever
• Demonstrated ability to analyze complex data, with strong interpersonal and organizational skills