Process Associate

Globalco; Hyderabad; On-site; INR 260,000 - 380,000; Full time

Job summary

Globalco in Hyderabad, India seeks a motivated Process Associate to support various business processes with accuracy and timely execution. The role requires adaptability to rotational shifts, including night shifts, and a focus on quality and compliance within SLAs.

Responsibilities include executing processes, maintaining records, and communicating with teams and customers. Candidates should have a high school diploma (Bachelor's preferred) and experience in BPO or process-oriented roles, with

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Prior experience in BPO, customer service, or process-oriented roles is advantageous.
• Strong communication and interpersonal skills.
• Ability to work in a rotational shift environment with flexibility.

Responsibilities

• Execute assigned processes accurately and efficiently according to SLAs.
• Monitor and maintain quality standards, ensuring compliance with policies and regulatory requirements.
• Update and maintain records and reports as needed.
• Communicate effectively with team members, supervisors, and customers when required.
• Identify process improvements and escalate process gaps or issues.
• Adhere to rotational shift schedules including night shifts.

Skills

Time management

Team player

Adaptability

Customer-centric mindset

Education

High school diploma

Bachelor's degree preferred

Tools

Google Workspace

Job description

Job Summary:

We are seeking a motivated and detail-oriented Process Associate to join our team. The Process Associate will be responsible for supporting various business processes by ensuring accuracy, compliance, and timely execution of tasks. This role requires adaptability to rotational shifts and a focus on maintaining process efficiency and quality.

Key Responsibilities:

• Execute assigned processes accurately and efficiently according to service level agreements (SLAs).
• Monitor and maintain quality standards, ensuring compliance with company policies and regulatory requirements.
• Update and maintain records and reports as needed.
• Communicate effectively with team members, supervisors, and customers when required.
• Identify process improvements and
  escalate process gaps or issues.
• Adhere to rotational shift schedules including night shifts.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Prior experience in BPO, customer service, or process-oriented roles is advantageous.
• Strong communication and interpersonal skills.
• Ability to work in a rotational shift environment with flexibility.
• Basic computer skills and proficiency in Google Workspace.
• Attention to detail and problem-solving abilities.

Skills and Competencies:

• Time management and organizational skills.
• Team player with a positive attitude.
• Adaptability and willingness to learn.
• Customer-centric mindset.

Compensation:

Compensation package competitive based on experience and industry standards for the location