Process Associate

Globalco Labs Ltd.; Hyderabad; On-site; INR 250,000 - 380,000; Full time

Job summary

Globalco Labs Ltd. is seeking a motivated Process Associate to support diverse business processes with accuracy and compliance. The role emphasizes timely execution and quality, with rotational shifts including night shifts.

You will maintain records, communicate with team and customers, and identify improvements. The ideal candidate has a high school diploma (bachelor's preferred) and strong communication, organization, and problem-solving skills. Google Workspace proficiency is expected.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Experience in BPO, customer service, or process-oriented roles is advantageous.
• Strong communication and interpersonal skills.
• Ability to work in rotational shift environment with flexibility.
• Basic computer skills and proficiency in Google Workspace.
• Attention to detail and problem-solving abilities.
• Time management and organizational skills.

Responsibilities

• Execute assigned processes accurately and efficiently according to SLAs.
• Monitor and maintain quality standards and regulatory compliance.
• Update and maintain records and reports as needed.
• Communicate effectively with team members, supervisors, and customers.
• Identify process improvements and escalate gaps or issues.
• Adhere to rotational shift schedules including night shifts.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Attention to detail

Problem-solving

Adaptability

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Google Workspace

Job description

We are seeking a motivated and detail-oriented Process Associate to join our team. The Process Associate will be responsible for supporting various business processes by ensuring accuracy, compliance, and timely execution of tasks. This role requires adaptability to rotational shifts and a focus on maintaining process efficiency and quality.

Key Responsibilities:

Execute assigned processes accurately and efficiently according to service level agreements (SLAs).

Monitor and maintain quality standards, ensuring compliance with company policies and regulatory requirements.

Update and maintain records and reports as needed.

Communicate effectively with team members, supervisors, and customers when required.

Identify process improvements and escalate process gaps or issues.

Adhere to rotational shift schedules including night shifts.

Qualifications:

High school diploma or equivalent required; Bachelor's degree preferred.

Prior experience in BPO, customer service, or process-oriented roles is advantageous.

Strong communication and interpersonal skills.

Ability to work in a rotational shift environment with flexibility.

Basic computer skills and proficiency in Google Workspace.

Attention to detail and problem-solving abilities.

Skills and Competencies:

Time management and organizational skills.

Team player with a positive attitude.

Adaptability and willingness to learn.

Customer-centric mindset.

Compensation:

Compensation package competitive based on experience and industry standards for the location