Process Assistant, OB

Amazon.com; Bengaluru; On-site; INR 400,000 - 560,000; Full time

Job summary

Amazon Inc. in Bengaluru seeks a process associate mentor to oversee daily shift activities, allocate work to associates, and drive productivity, quality and safety in a high-volume fulfillment setting.

You will implement training plans, conduct 4M/5S audits, and support the Area Manager during absences to maintain continuity of standard work. 1+ year of MS Office experience and a high school diploma are preferred.

Qualifications

• 1+ years of experience with Microsoft Office products and applications.
• High school diploma or equivalent.
• 1+ years of Amazon Amnesty Floor Monitoring experience.

Responsibilities

• Daily management of shift and administrative management of associates.
• Job allocation to associates and monitoring of productivity, quality and safety.
• Monitor counts, troubleshoot queues and drive shift quality with action plans.
• Prepare and implement training and development plans for associates.
• Conduct a 4M and 5S audit for stations daily.
• Support Area Manager by stepping in to manage shift operations during absence.

Skills

Microsoft Office

Amazon Amnesty Floor Monitoring

Education

High school or equivalent

Job description

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities

• Daily Management of shift:
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Support the Area Manager by stepping in to manage shift operations during their absence, ensuring continuity of standard work practices

About the team

At Outbound Department, we are currently a team of 8 Area Managers, 3 Team Leads and 11 Process Assistants. Outbound process typically starts from picking up a unit from bin (shelving area) when an order is attached to Fulfillment Centre (FC). This is followed by packing of the shipment units in specific process paths using the recommended carton/box/paper mailers along with p-slip and then it is slammed where shipment label is affixed to the shipment. Thereafter it is sent to FC Dock for shipping it from FC to Sort Centre (SC)/Last Mile (LM).

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent

Preferred Qualifications

• 1+ years of Amazon Amnesty Floor Monitoring experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.