Process Assistant

Amazon Inc.; Hyderabad; On-site; INR 320,000 - 520,000; Full time

Job summary

Amazon is hiring a Process Associate in Hyderabad to oversee daily shift management, allocate tasks, and mentor associates to sustain productivity, quality, and safety. You will monitor counts, troubleshoot queues, and help implement corrective actions within standard work practices.

The role requires at least 1 year of Microsoft Office experience, ability to work flexible shifts including weekends and nights, and fluency in English.

Qualifications

• 1+ years of Microsoft Office suite experience.
• Fluent English spoken and written.
• Ability to work flexible schedule including weekends and nights.

Responsibilities

• Daily management of shift and administrative tasks.
• Job allocation and mentoring of associates on productivity, quality and safety.
• Monitor counts and troubleshoot queues.
• Prepare and implement training and development plans.
• Stand-in for Area Manager.

Skills

Fluent English

Education

High school diploma

Tools

Microsoft Office

Excel

Job description

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind

Job Deliverables:

• Daily Management of shift:
  • Administrative management of associates
  • Job allocation to associates
  • Monitoring and mentoring of associates on productivity, quality and safety.
  • Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• high school diploma or equivalent
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience using Microsoft Excel
• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.