PROCESS DELIVERY SPECIALIST-LEAD TO CASH

International Business Machines Corporation; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

International Business Machines Corporation in Bengaluru is seeking a Process Analyst for Order to Cash (O2C). You will handle accounts receivable tasks, daily cash postings, journal entries, and reconciliations, while ensuring accuracy and SLA adherence.

The role requires 2–4 years in O2C, MS Office proficiency, and ERP end-user experience, with an emphasis on collaboration with sales and finance teams. Onsite work in Bengaluru.

Qualifications

• Commerce graduate with 2-4 years of Order to Cash experience.
• Experience in enhancing cash application automation and touchless settlement.
• Proven track record meeting accuracy and timeliness metrics.
• Proficient in MS Office applications and ERP end-user.

Responsibilities

• Process Accounts receivable, post and balance daily cash applications, prepare journal entries, file records, and reconcile accounts.
• Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updates.
• Investigate unapplied payments and ensure proper allocation.
• Answer questions about customer payments, refunds, and other accounts receivable items.
• Adhere to client SLAs and meet timelines.

Skills

Order to Cash experience

MS Office

ERP end-user

Interpersonal teamwork

Education

Bachelor's Degree in Commerce

Master's Degree

Tools

Oracle

Job description

## PROCESS DELIVERY SPECIALIST-LEAD TO CASHBangalore, Karnataka, IndiaAdministration & Technician* Email* X* LinkedInApply nowIntroductionA career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.Your role and responsibilitiesAs Process Analyst– Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.Your primary responsibilities include:· Analysis of receivable accounts, investigation of entries, and pulling audit prep work.· Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating.· Investigate unapplied payments, rectify them, and ensure proper allocation.· Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.· Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.Required educationBachelor's DegreePreferred educationMaster's DegreeRequired technical and professional expertise· Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.· Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.· Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements.· Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.Preferred technical and professional experience· Proficient in MS Office applications and any ERP software as an end-user.· Self-directed and ambitious achiever.· Meeting targets effectively.· Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.**Years of Experience:**2 - 4### ABOUT BUSINESS UNITIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.### YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?### ABOUT IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.### OTHER RELEVANT JOB DETAILSWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.Job TitleProcess Analyst – Order to Cash (O2C)Job ID135689City / Township / VillageBangaloreState / ProvinceKarnatakaCountryIndiaWork arrangementOnsiteArea of workEnterprise OperationsEmployment typeRegularPosition typeProfessionalTravel requiredNo TravelCompany(0063) IBM India Private LimitedShiftRotationIs this role a commissionable/sales incentive based position?No