PROCESS DELIVERY SPECIALIST-LEAD To CASH

IBM India Pvt. Limited; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

IBM India Pvt. Limited is seeking a Process Analyst- Order to Cash to handle Accounts Receivable activities, post and balance daily cash applications, and prepare journal entries.

The role includes filing records, general reconciliations and audit preparation, with flexibility to work in shifts. The candidate should have 2–4 years in Order to Cash, expertise in cash application automation, and ability to meet accuracy and timeliness metrics while collaborating with customers, sales and finance

Qualifications

• Commerce graduate with 2-4 years in Order to Cash.
• Experience in enhancing cash application automation and touchless settlement.
• Proven track record in meeting accuracy and timeliness goals.
• Collaborates with customers, sales and finance for improvements.

Responsibilities

• Process Accounts Receivable and post/balance daily cash applications.
• Prepare journal entries, file records and reconcile accounts.
• Handle audit prep work and ensure SLAs are met.
• Engage in netting instructions and Direct Debit runs (Oracle updates).
• Investigate unapplied payments and ensure proper allocation.
• Provide information on customer payments, refunds and AR questions.

Skills

Order to Cash

Cash application

Analytical skills

Teamwork

Deadline driven

Education

Bachelor's Degree

Master's Degree

Tools

MS Office

ERP software

Job description

Your Role and Responsibilities:

As Process Analyst- Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
• Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.
• Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.
• Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements.
• Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.

Preferred Technical and Professional Experience:

• Proficient in MS Office applications and any ERP software as an end-user.
• Self-directed and ambitious achiever.
• Meeting targets effectively.
• Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Years of Experience:

2 - 4