PROCESS DELIVERY SPECIALIST-LEAD To CASH

IBM India Pvt. Limited; Bengaluru; Vor Ort; INR 400.000 - 800.000; Vollzeit

Zusammenfassung

IBM India Pvt. Limited seeks a Process Analyst in Order to Cash (O2C) to manage accounts receivable, cash postings, and daily reconciliations in Bengaluru. The role supports journal entries, audit prep, and customer payment inquiries while maintaining SLA timelines.

The ideal candidate has 2–4 years of O2C experience, a commerce degree (Bachelor's), and a preference for a Master's degree. Proficiency with MS Office and ERP end-users, including Oracle, is desired.

Qualifikationen

• Bachelor's degree required in commerce/related field.
• Master's degree preferred for advanced roles.

Aufgaben

• Process Accounts receivable and post daily cash applications.
• Prepare journal entries and file records; reconcile accounts.
• Investigate unapplied payments and ensure correct allocations.
• Provide information on customer payments and refunds; support SLA goals.
• Work in shifts as needed and collaborate with customers, sales, and finance.

Kenntnisse

O2C processes

Cash applications

Audit preparation

Cross-functional collaboration

Deadline management

Ausbildung

Bachelor's degree

Master's degree

Tools

Oracle

MS Office

ERP end-user

Jobbeschreibung

Your Role and Responsibilities:

As Process Analyst- Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
• Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.
• Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.
• Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements.
• Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.

Preferred Technical and Professional Experience:

• Proficient in MS Office applications and any ERP software as an end-user.
• Self-directed and ambitious achiever.
• Meeting targets effectively.
• Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Years of Experience:

2 - 4