Private Client Sales & Relationship Manager

Khanna Gems Group; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Khanna Gems is seeking a polished, commercially driven sales professional to develop and manage relationships with HNI and UHNI clients, driving sales across fine jewellery, gemstones, and Gem Therapy.

You will identify new clients, convert enquiries to sales, provide advisory experiences, coordinate with design and operations, and maintain CRM records to deliver exceptional client service.

Qualifications

• Preferably 3–7 years of experience in luxury sales or premium client management.
• Proven ability to build lasting client relationships and meet revenue targets.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of gemstones and astrology is an added advantage.
• Fluency in English and Hindi; familiarity with CRM tools and digital communications.

Responsibilities

• Develop and manage relationships with HNI and UHNI clients to drive sales.
• Identify new clients and nurture long-term relationships to foster loyalty and referrals.
• Convert enquiries into sales and upsell/cross-sell opportunities.
• Provide gemstone and jewellery advisory and coordinate with specialists as needed.
• Maintain CRM records and update client preferences and purchase history.
• Coordinate with sales, design and operations for orders and customisations.
• Represent Khanna Gems with professionalism and integrity.

Skills

Luxury sales

Client relationship management

Communication skills

Interpersonal skills

English

Hindi

CRM tools

Tools

CRM software

Job description

Khanna Gems is looking for a polished, commercially driven professional to develop and manage relationships with HNI and UHNI clients. The role involves driving sales, building a strong high-value client portfolio, and delivering personalised advisory experiences across fine jewellery, precious gemstones and Gem Therapy.

Key Responsibilities

Client Acquisition & Relationship Management

Identify and acquire new clients while building and nurturing long-term relationships with existing high-value clients to encourage loyalty, repeat business and referrals.

Convert enquiries and consultations into sales, identify opportunities for upselling and cross-selling, and consistently work towards achieving assigned sales targets.

Gemstone & Jewellery Advisory

Guide clients through gemstone selection, quality, certification and bespoke jewellery options, ensuring recommendations are aligned with their individual preferences and requirements.

Gem Therapy Consultations

Understand clients' interests and provide guidance on the traditional significance of gemstones, astrological recommendations and wearing practices. Coordinate with relevant specialists wherever required.

Organise private consultations, personalised product presentations and timely follow-ups. Ensure every client interaction reflects exceptional service, discretion and confidentiality.

Maintain accurate CRM records, document client preferences and purchase history, and proactively engage clients with relevant products, updates and offerings.

Internal Coordination

Collaborate with the sales, design and operations teams to ensure seamless execution of orders, customisations and special client requirements.

Brand Representation

Represent Khanna Gems with professionalism and integrity, upholding The Khanna Standard through strong product knowledge, transparency and personalised client service.

Candidate Profile

• Preferably 3-7 years of experience in luxury sales, jewellery, gemstones or premium client relationship management.
• Demonstrated ability to build lasting client relationships, convert opportunities into sales and achieve revenue targets.
• Excellent communication, presentation and interpersonal skills.
• Knowledge of precious gemstones, astrology and traditional Gem Therapy will be an added advantage.
• Ability to engage confidently with HNI and UHNI clientele while maintaining the highest standards of discretion and professionalism.
• Proficiency in English and Hindi, along with familiarity with CRM tools and digital client communication platforms.

Key Performance Indicators (KPIs)

• Achievement of sales revenue targets.
• New client acquisition and consultation-to-sale conversion rates.
• Repeat purchases, client retention and referral generation.
• Growth and management of the high-value client portfolio.
• Quality and consistency of client engagement, follow-ups and CRM management.

The Ideal Candidate:

The ideal candidate is a customer-focused and results-oriented sales professional with a strong ability to build meaningful relationships, understand client needs and deliver consultative recommendations. They should combine commercial acumen with an appreciation for fine jewellery and precious gemstones to create exceptional client experiences and contribute to the long-term growth of Khanna Gems.