Relationship Manager

C. Krishniah Chetty Group of Jewellers; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

C. Krishniah Chetty Group of Jewellers invites an experienced Relationship Manager to cultivate high-net-worth client relationships and drive luxury jewellery sales. The role emphasizes brand heritage, impeccable service, and personalized client experiences.

You will manage client portfolios, coordinate with internal teams, and participate in exclusive events to elevate the in-store luxury journey.

Qualifications

• Bachelor's degree required or equivalent; hospitality/retail/business backgrounds preferred.
• Experience in luxury retail, jewellery, hospitality, premium fashion, or client relationships (3–8 years).
• GIA certification is a plus for the role.

Responsibilities

• Build and nurture long-term relationships with walk-in, repeat, and high-value clients.
• Maintain a personal client portfolio with regular follow-ups, festival greetings, and previews.
• Provide personalised shopping assistance to clients and understand preferences.
• Recommend designs and collections based on client tastes and history.
• Achieve monthly and quarterly sales targets through consultative selling.
• Demonstrate deep knowledge of diamonds, gemstones, gold, platinum, and luxury craftsmanship.
• Ensure a premium in-store experience aligned with luxury brand standards.
• Handle customer queries, concerns, and after-sales service professionally.
• Coordinate with billing, after-sales, service, and logistics for seamless experiences.
• Maintain showroom etiquette and grooming standards.
• Participate in private previews, events, and VIP engagements.

Skills

Relationship management

Communication skills

Customer service

Negotiation

Luxury brand representation

Education

Bachelor's degree (any discipline)

GIA certification (advantage)

Tools

CRM systems

Job description

The Relationship Manager (RM) will be responsible for creating exceptional customer experiences, building long‑term relationships with high-net‑worth clients, and driving sales for the luxury jewellery category. The RM acts as a brand ambassador, showcasing the values, heritage, and service excellence of the C. Krishniah Chetty Group.

Key Responsibilities

A. Client Relationship Management

• Build and nurture strong, long‑term relationships with walk‑in, repeat, and high‑value clients.
• Maintain a personal client portfolio and ensure regular follow‑ups, festival greetings, and exclusive previews.
• Provide personalised shopping assistance to clients.
• Understand client preferences to recommend suitable jewellery designs and collections.
• Achieve monthly and quarterly sales targets through consultative selling.
• Demonstrate deep knowledge of diamonds, gemstones, gold, platinum, and luxury product craftsmanship.
• Ensure a premium in‑store experience aligned with luxury brand standards.
• Handle customer queries, concerns, and after‑sales service requests with professionalism.
• Coordinate with internal teams including billing, after‑sales, service, and logistics to ensure a seamless client experience.
• Maintain showroom etiquette and uphold grooming standards.

D. Client Data & CRM Management

• Update customer details, purchase history, feedback, and follow‑up actions in the CRM system.
• Track client occasions such as anniversaries and birthdays and proactively reach out with gifting options or new collection updates.

E. Events & Client Engagement

• Participate in private previews, events, exhibitions, and VIP engagements.
• Identify opportunities to invite key clients for exclusive product launches.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a luxury service mindset.
• Ability to understand high‑value jewellery and explain product features elegantly.
• Sales negotiation and closing skills.
• Trustworthiness and high integrity.
• Knowledge of CRM systems is preferred.

Qualifications & Experience

• Bachelor’s degree in any discipline (hospitality, retail, or business background preferred).
• 3–8 years of experience in luxury retail, jewellery, hospitality, premium fashion, or customer relationship roles.
• Experience handling HNI customers is an added advantage.
• GIA certification will be an added advantage.

Personal Attributes

• Well‑groomed with a polished professional appearance.
• Warm, courteous, patient, and confident personality.
• Strong sense of luxury brand representation.
• Ability to work effectively in a fast‑paced luxury retail environment.

Note

As a retail organisation, we work six days a week.