Client Advisor

Weekday AI; New Delhi; On-site; INR 200,000 - 600,000; Full time

Job summary

Weekday's client in Delhi is seeking a Client Advisor with 2–4 years of experience in luxury retail, preferably in luxury jewellery or premium fashion. You will welcome luxury customers, understand preferences, and tailor recommendations.

You will drive sales, maintain relationships with high-net-worth clients, handle inquiries, returns, and repairs, and ensure an exceptional in-store experience.

Qualifications

• 2–4 years of experience in luxury retail sales.
• Experience handling HNI clients and delivering personalised service.
• Experience in luxury jewellery, fine jewellery, or premium fashion.
• Strong communication and relationship-building skills.

Responsibilities

• Welcome and assist luxury customers, understand their preferences, and identify their specific requirements.
• Provide personalised shopping assistance and recommend suitable jewellery products based on customer needs, occasions, and budgets.
• Explain jewellery collections, product features, designs, and other relevant details to customers.
• Drive sales and consistently achieve assigned monthly and category-wise sales targets.
• Build and maintain long-term relationships with customers to encourage repeat purchases and customer loyalty.
• Handle customer enquiries, complaints, returns, exchanges, and jewellery repair requests professionally.
• Maintain attractive jewellery displays and ensure adherence to visual merchandising standards.
• Manage daily inventory, maintain accurate stock records, and coordinate stock replenishment.
• Follow store standard operating procedures (SOPs) and jewellery security protocols.
• Gather customer feedback and share insights on product preferences and buying behaviour with internal teams.

Skills

Client Advisor

HNI Client Handling

Customer Relationship Management

Job description

This role is for one of Weekday’s clients
Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA)

Min Experience: 2+ years
Location: Delhi, India, new delhi
JobType: full-time

We are looking for a customer-focused Client Advisor with 2–4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or luxury fashion. The ideal candidate should have experience serving high-net-worth individuals (HNIs), delivering personalised shopping experiences, achieving sales targets, and building long-term customer relationships.

The candidate should possess excellent communication and interpersonal skills, a strong understanding of luxury clientele expectations, and the ability to provide an exceptional in-store shopping experience.

Key Responsibilities

• Welcome and assist luxury customers, understand their preferences, and identify their specific requirements.
• Provide personalised shopping assistance and recommend suitable jewellery products based on customer needs, occasions, and budgets.
• Explain jewellery collections, product features, designs, and other relevant details to customers.
• Drive sales and consistently achieve assigned monthly and category-wise sales targets.
• Build and maintain long-term relationships with customers to encourage repeat purchases and customer loyalty.
• Handle customer enquiries, complaints, returns, exchanges, and jewellery repair requests professionally.
• Maintain attractive jewellery displays and ensure adherence to visual merchandising standards.
• Manage daily inventory, maintain accurate stock records, and coordinate stock replenishment.
• Follow store standard operating procedures (SOPs) and jewellery security protocols.
• Gather customer feedback and share insights on product preferences and buying behaviour with internal teams.

Required Experience and Skills

• 2–4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or premium fashion retail.
• Experience handling HNI and luxury clientele.
• Strong understanding of personalised customer service and luxury retail expectations.
• Proven ability to achieve sales targets and drive revenue.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to understand customer preferences and provide tailored product recommendations.
• Experience in customer relationship management and client retention.
• Knowledge of retail operations, inventory management, and visual merchandising.

Must-Have Skills

• Client Advisor
• HNI Client Handling
• Customer Relationship Management

Good-to-Have Skills

• Luxury Client Servicing
• Jewellery and Gems
• Luxury Brand Experience