Principal Specialist, Client Partnership, PTS

Randstad; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Randstad India in Chennai is seeking an account-focused professional to manage parts of key client portfolios within Professional Talent Solutions, building strong relationships and guiding recruitment outcomes.

You will identify opportunities to increase client satisfaction, support contract negotiations, and coordinate between clients and internal teams to ensure seamless delivery of recruitment services.

Qualifications

• Experience in managing accounts and delivering recruitment solutions.
• Ability to analyze client industries and provide guidance.
• Experience in presenting and negotiating contracts with clients.

Responsibilities

• Manage parts of an account for Professional Talent Solutions and develop client relationships.
• Identify opportunities to increase satisfaction and wallet share.
• Prepare presentations, support negotiations and contract discussions with clients to secure opportunities.
• Act as intermediary between clients and internal teams to ensure seamless recruitment execution.
• Cultivate and strengthen relationships with client stakeholders to drive retention.

Skills

Account management

Client relationship management

Negotiation

Sales insights

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Manages part of an account for Professional Talent Solutions within a market, develops client relationships, is involved in negotiating new client contracts, renewals, extensions and amendments. Has understanding of business, financials, services, the market(s) and the needs of assigned accounts.
• Understands and analyzes the client's industry, business goals, challenges, and competitive landscape to provide guidance and deliver solutions in the areas of engineering, IT, finance, healthcare, HR, education, legal, marketing & communications
• Conducts client research to identify opportunities to increase satisfaction and wallet share and remain informed on industry trends
• Addresses and resolves clients' issues or challenges, starting to take the lead in finding solutions and ensuring a positive experience for clients'
• Prepares and conducts presentations, supports negotiations and contract discussions to secure new and complex business opportunities for recruitment of management and specialist positions
• Identifies potential risks within client accounts, such as declining satisfaction or service delivery challenges, and proposes mitigation strategies to the internal or client team to resolve client complaints or issues and ensuring client satisfaction is restored
• Cultivates, maintains and strengthens relationships with client stakeholders to drive satisfaction and ensure retention
• Acting as the intermediary between clients and internal stakeholders to ensure seamless execution of recruitment and operations thereby strengthening the partnership with the client, promote EW growth over assigned base, mining of new jobs in, focus on MIPs (Margin Improvement Plans) and ensure high customer satisfaction scores

Grade Descriptor

• Has understanding of business, financials, products/services, the market and account needs
• Identifies new opportunities and contributes to complex sales pitches
• Pro actively delivers insights to client sales teams based on research
• Develops own (sales) network and independently pursues compelling sales opportunities