Principal Specialist, Client Partnership, PTS

IN_MFM_L Randstad India Private Ltd; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Randstad India Private Ltd is seeking an experienced account management professional to oversee parts of key client relationships and drive recruitment solutions across multiple domains. You will collaborate with internal teams to deliver tailored talent solutions, respond to client needs, and help expand wallet share with strategic guidance.

The role emphasizes strong communication, business awareness, and proactive problem solving to ensure client satisfaction and retention, within a dynamic

Qualifications

• Has understanding of business, financials, products/services, the market and account needs.
• Identifies new opportunities and contributes to complex sales pitches.
• Proactively delivers insights to client sales teams based on research.

Responsibilities

• Manages part of an account for Professional Talent Solutions within a market, develops client relationships, is involved in negotiating new client contracts, renewals, extensions and amendments.
• Understands and analyzes the client's industry, business goals, challenges, and competitive landscape to provide guidance and deliver solutions in the areas of engineering, IT, finance, healthcare, HR, education, legal, marketing & communications
• Conducts client research to identify opportunities to increase satisfaction and wallet share and remain informed on industry trends
• Addresses and resolves clients' issues or challenges, starting to take the lead in finding solutions and ensuring a positive experience for clients'
• Prepares and conducts presentations, supports negotiations and contract discussions to secure new and complex business opportunities for recruitment of management and specialist positions
• Identifies potential risks within client accounts, such as declining satisfaction or service delivery challenges, and proposes mitigation strategies to the internal or client team to resolve client complaints or issues and ensuring client satisfaction is restored
• Cultivates, maintains and strengthens relationships with client stakeholders to drive satisfaction and ensure retention
• Acting as the intermediary between clients and internal stakeholders to ensure seamless execution of recruitment and operations thereby strengthening the partnership with the client, promote EW growth over assigned base, mining of new jobs in, focus on MIPs (Margin Improvement Plans) and ensure high customer satisfaction scores

Skills

Client relationship management

Account management

Negotiation

Market analysis

Strategic planning

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Manages part of an account for Professional Talent Solutions within a market, develops client relationships, is involved in negotiating new client contracts, renewals, extensions and amendments. Has understanding of business, financials, services, the market(s) and the needs of assigned accounts.
• Understands and analyzes the client's industry, business goals, challenges, and competitive landscape to provide guidance and deliver solutions in the areas of engineering, IT, finance, healthcare, HR, education, legal, marketing & communications
• Conducts client research to identify opportunities to increase satisfaction and wallet share and remain informed on industry trends
• Addresses and resolves clients' issues or challenges, starting to take the lead in finding solutions and ensuring a positive experience for clients'
• Prepares and conducts presentations, supports negotiations and contract discussions to secure new and complex business opportunities for recruitment of management and specialist positions
• Identifies potential risks within client accounts, such as declining satisfaction or service delivery challenges, and proposes mitigation strategies to the internal or client team to resolve client complaints or issues and ensuring client satisfaction is restored
• Cultivates, maintains and strengthens relationships with client stakeholders to drive satisfaction and ensure retention
• Acting as the intermediary between clients and internal stakeholders to ensure seamless execution of recruitment and operations thereby strengthening the partnership with the client, promote EW growth over assigned base, mining of new jobs in, focus on MIPs (Margin Improvement Plans) and ensure high customer satisfaction scores

Grade Descriptor

• Has understanding of business, financials, products/services, the market and account needs
• Identifies new opportunities and contributes to complex sales pitches
• Pro actively delivers insights to client sales teams based on research
• Develops own (sales) network and independently pursues compelling sales opportunities

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.