Principal Engineering Program Manager

Providence Health & Services; Hyderabad; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

The candidate should have deep ServiceNow GRC/IRM expertise, strong communication skills, and prior experience driving enterprise-wide risk and compliance initiatives. This hybrid Hyderabad position offers growth and impact across the enterprise.

Qualifications

• 10-16 years of IT experience expected.
• Strong expertise in ServiceNow GRC/IRM design and implementation.
• Experience with IRM, BCM, TPRM, Policy & Compliance, and Risk Management.

Responsibilities

• Lead architecture, design, and deployment of ServiceNow GRC/IRM solutions at scale.
• Define product vision, roadmap, and strategic direction for ServiceNow IRM capabilities.
• Design and implement IRM, BCM, TPRM, policy/compliance, audit management, and risk/control frameworks.
• Conduct business analysis, requirements gathering, and stakeholder workshops.
• Translate business needs into scalable ServiceNow solutions.
• Drive governance and standardization for risk and compliance processes.
• Collaborate with security, audit, legal, vendor management, and business teams.
• Define governance models, workflows, KPIs, and dashboards.
• Provide consulting on risk management, resilience, and regulatory compliance.
• Coordinate with development teams to ensure delivery and estimates.

Skills

ServiceNow GRC/IRM

Solution design

Architecture

Business analysis

Stakeholder management

Regulatory compliance

IT governance

BCM

TPRM

Risk & control frameworks

Tools

ServiceNow

GRC/IRM modules

Job description

Job Description:

Product Manager / Solution Designer - ServiceNow GRC / IRM

Job Title

Product Manager / Solution Designer - ServiceNow GRC / IRM

Experience

10-16 Years

Location

Hyderabad (Hybrid)

Job Summary

We are looking for an experienced ServiceNow GRC / IRM Product Manager & Solution Designer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Business Analysis capabilities.

The ideal candidate will lead enterprise governance, risk, and compliance transformation initiatives using the ServiceNow platform. The role involves solution architecture, product strategy, stakeholder management, requirement analysis, and implementation governance for enterprise-wide GRC/IRM programs.

The candidate should possess strong expertise in ServiceNow IRM/GRC modules, enterprise risk frameworks, compliance management, and business process analysis while collaborating with business, security, audit, compliance, and technology teams.

Key Responsibilities

• Lead architecture, design, and implementation of ServiceNow GRC / IRM solutions across enterprise environments.
• Define product vision, roadmap, and strategic direction for ServiceNow IRM capabilities.
• Design and implement solutions for:
  • Integrated Risk Management (IRM)
  • Business Continuity Management (BCM)
  • Third-Party Risk Management (TPRM)
  • Policy & Compliance Management
  • Audit Management
  • Risk & Control Frameworks
• Conduct business analysis, requirement gathering, process assessment, and stakeholder workshops.
• Translate business and compliance requirements into scalable ServiceNow solutions.
• Drive enterprise governance and standardization for risk and compliance processes.
• Collaborate with security, audit, legal, vendor management, and business teams.
• Define governance models, workflows, KPIs, reporting, and operational dashboards.
• Provide consulting and thought leadership on risk management, resilience, and regulatory compliance.
• Ensure successful solution delivery through coordination with development and implementation teams.
• Support solution estimation, architecture reviews, and proposal creation.

Required Skills & Qualifications

Mandatory Skills

• 10-16 years of overall IT experience.
• Strong expertise in ServiceNow GRC / IRM solution design and implementation.
• Hands-on experience with:
  • IRM
  • BCM
  • TPRM
  • Policy & Compliance
  • Risk Management
• Strong understanding of governance, risk, and compliance frameworks.
• Experience in business analysis, requirement gathering, and stakeholder management.
• Knowledge of enterprise risk management and regulatory compliance standards.
• Experience in creating solution architecture and product roadmaps.
• Excellent communication, presentation, and documentation skills.

Preferred Qualifications

• ServiceNow CIS-IRM Certification
• ServiceNow CSA Certification
• ITIL Certification
• Risk or Compliance certifications such as:
  • CISA
  • CRISC
  • ISO 27001
  • COBIT
• Experience in Agile / Scrum methodologies
• Exposure to cybersecurity and operational resilience programs

Soft Skills

• Strong leadership and ownership mindset
• Excellent analytical and problem-solving abilities
• Ability to engage with senior business and technology stakeholders
• Strong collaboration and communication skills
• Strategic thinking with execution focus

Requirements: