Servicenow Developer

BSL Placement Services; Hyderabad, Pune District, Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

BSL Placement Services seeks an AI-powered Application Support Engineer to diagnose and solve issues across critical business systems. You will support incident management, proactively monitor environments, and collaborate with cross-functional teams to maintain reliability and performance.

The role emphasizes leveraging GenAI/Agentic AI to enhance service delivery, with a focus on continuous improvement and knowledge sharing within the team.

Qualifications

• 5+ years of experience in IT service management or application support.
• Must have skills: ServiceNow IT Service Management.
• Minimum 3 years of experience with ServiceNow IT Service Management.

Responsibilities

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges.
• Collaborate with teams to troubleshoot incidents and ensure timely resolutions.
• Document solutions and share knowledge for continuous improvement.
• Engage with stakeholders to understand needs and provide updates on issue resolution.
• Support development and implementation of best practices for application support.

Skills

ServiceNow ITSM

Education

15 years full-time education

Job description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

ServiceNow IT Service Management

Good to have skills :

NA

Minimum Experience :

5 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary :

Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation

Role Overview :

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications you support. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement.

AI POWERED TECH TALENT.

Roles & Responsibilities :

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.

Professional & Technical Skills :

• Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Familiarity with ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Additional Information :

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• A 15 years full time education is required.