Presales Specialist- Voice

Smartping; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Smartping in Mumbai invites an experienced presales specialist to lead CCaaS Voice solutions for enterprise customers. You will analyze customer use cases, craft techno-commercial solutions, and drive adoption through compelling value propositions.

The role emphasizes market-facing expertise, cross-functional collaboration, and delivering tangible business benefits to clients through Smartping's CCaaS offerings.

Qualifications

• 4+ years of experience in enterprise CCaaS sales or pre-sales roles.
• Strong knowledge of CCaaS market and Voice domain.
• Excellent verbal and written communication skills.
• Self-starter with a solution-oriented mindset.
• Ability to work across a multi-stakeholder ecosystem.

Responsibilities

• Collaborate with product managers to define pre-sales strategies for CCaaS and verticals.
• Conduct market research to identify growth opportunities and support revenue targets.
• Translate offerings into customized client solutions with cross-functional teams.
• Lead client presentations and strategic discussions to demonstrate business value.
• Prepare proposals and RFP responses highlighting differentiators.
• Drive wallet share growth and customer success within assigned domains.
• Stay updated on CCaaS trends and competitive moves.

Skills

CCaaS knowledge

Enterprise sales

Solution proposals

Market research

Client presentations

Communication skills

Job description

Job description:

The role will be responsible to develop and implement the presales strategies for the domains of CCaaS - Voice, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analysing the customers' use cases and crafting the techno commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers' unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions.

Roles & Responsibilities:

• Collaborate with product managers and stakeholders to define and implement pre-sales strategies for CCaaS and industry verticals. Develop value proposals and solution proposals that clearly communicate business benefits.


• Perform market research and analysis to identify new growth opportunities and support revenue targets.


• Work with cross-functional teams, including technical and CSD, to understand offerings and translate them into customized client solutions.


• Lead client presentations and strategic discussions to demonstrate solution alignment with business objectives.


• Manage the creation and delivery of accurate and persuasive proposals and responses to RFPs/RFIs, highlighting our strengths and differentiators.


• Ensure customer success and drive wallet share growth within assigned domains and accounts.


• Stay updated on industry trends, competitor moves, and emerging technologies in CCaaS and Voice domains.

Required Skills:

• Overall 4+ years of experience with 3+ years of prior industry experience as a product sales specialist in an Enterprise CCaaS domain.


• Strong knowledge of the CCaaS market and technical solutions, specifically Voice and its competitive landscape.


• Exceptional communication skills, both verbal and written.


• Self-starter with a positive and solution-oriented mindset.


• Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system.