Presales Solutions Architect

Soffit Infrastructure Services (P) Ltd; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

A technology services company is seeking a Presales Engineer in Ernakulam, India. The role involves working closely with the sales team to deliver tailored IT solutions, conducting customer presentations, and preparing product documentation. Candidates should have a minimum of 3 years of experience in a Presales role, strong communication abilities, and familiarity with IT infrastructure technologies. The position offers opportunities for professional growth and engagement with clients in an international environment.

Qualifications

• 3+ years of experience in a Presales role.
• Experience in IT Infrastructure requirement gathering and sizing.
• Good communication skills and ability to work in complex environments.

Responsibilities

• Collect customer requirements and select appropriate solutions.
• Conduct presentations and demos for clients and partners.
• Prepare proposals and maintain product documentation.

Skills

IT Infrastructure knowledge

Communication skills

Organizational skills

Interpersonal skills

Education

Industry certifications (ITIL, CCNA, MSCE)

Tools

SIEM tools

NOC tools

Cloud Services - AWS, Azure

Firewall (Cisco, FortiGate, Palo Alto, Check Point)

Job description

Presales Engineer work with Sales team to sell Soffit services (SOC, NOC, IMS, IT infra-Project) to the Clients. The pre‑sales engineer must be well‑versed in the company’s portfolio of services and keep up with new technologies entering the market. Help sales team & customers to determine the best technology solutions to meet their business needs. The pre‑sales engineer will capture customer requirements, prepare, and present the service Presentation, conducting Demos, selecting the right solutions, and preparing proposal. Presales Engineer must prepare and maintain the SOC, IMS, NOC & Projects Product datasheets, Brochure, Customer Presentations, Pricelist, Proposal templates by coordinating with the Service Delivery managers & sales team. Presales engineers must maintain and update the data on the CRM and present the weekly status to the stakeholders.

Requirements

• 3+ years of experience in a Presales role.
• Experience on IT Infrastructure requirement gathering, sizing for customers.
• Experience interfacing with both clients and partners.
• Have experience on SOC, Managed services, Network Operating Centre, IT Infrastructure Management and Projects.
• Have experience on following Technology areas Log collector and SIEM tools, SOC operations, NOC tools like Op manager, NOC operations, Switching, Routing, Firewall (Cisco, FortiGate, Palo Alto, Check Point) SDWAN technologies (Cisco Viptela, FortiGate), Computing and Storage, Cloud Services – AWS, Azure. DLP )Symantec, Forcepoint), Accronic Backup Tool, NAC (Cisco ISE, HP Clear Pass), Office 365.
• Very good communication skills (concise writing and orally convincing).
• Very good interpersonal relation skills at all levels of the organization.
• Ability to work in a complex international environment.
• Eager to learn and continuously develop personal and technical capabilities.
• Good to have industry certifications on any ITIL, CCNA, MSCE, etc.

Responsibilities

• Collecting customer requirements, select the right products or services for their needs.
• Conduct customer presentations and demos to customers & Partners.
• Prepare the Proposal and share to sales team and clarify the technical queries.
• Prepare and maintain the product data sheets, Brochures, Customer presentations, Pricelists, Proposal templates.

Skills

• Smiler experience Presales of IT infrastructure Presales – NOC,SOC Projects, Managed Services.
• Exceptional organizing and time‑management skills.
• Very good communication abilities.
• Awareness on SIEM platform, NOC platform, Log collector platforms, Switching, Routing, Firewall (Cisco, FortiGate, Palo Alto, Check Point) SDWAN technologies (Cisco Viptela, FortiGate), Computing and Storage, Cloud Services – AWS, Azure. DLP) Symantec, Forcepoint), Accronic Backup Tool, NAC (Cisco ISE, HP Clear Pass), Office 365.