We are seeking a proactive, goal-oriented, and customer-focused Pre-Sales Executive to join our growing team at B S Estates. As the primary point of contact for potential property buyers and investors, you will handle incoming inquiries, qualify leads, explain our residential offerings, and schedule site visits for our Direct Sales/Closing team.
Your main objective is to convert cold/warm inquiries into qualified prospective buyers and ensure a smooth client onboarding journey.
Key Responsibilities & Duties
1. Lead Qualification & Engagement
- Act as the first point of contact for leads generated through digital marketing, website inquiries, property portals (99acres, MagicBricks, Housing.com), and walk-in/call referrals.
- Make prospective customer calls (outbound & inbound) to understand their property requirements, budget, location preference, and purchase timeline.
- Provide accurate and compelling details regarding various residential and commercial project specifications, amenities, pricing, payment plans, and location advantages.
- Should be able to move around the city with flyers distribution and capture leads for sale
2. Site Visit Generation & Scheduling
- Pitch and convince potential clients to attend scheduled site visits or project walkthroughs.
- Coordinate with the Direct Sales (On-Site) team to confirm appointment schedules and pass along detailed client requirement notes.
- Send site visit confirmations, location dropped pins, and reminder notifications via Phone, WhatsApp, and Email.
3. Lead Nurturing & CRM Management
- Follow up consistently with non-responsive or pipeline leads to keep interest active.
- Maintain complete and updated customer interaction records, lead statuses, call logs, and feedback notes in the CRM system.
- Re-engage old database leads with new project launches, price updates, or limited-time festival offers.
4. Market & Competitor Awareness
- Stay up-to-date with current real estate market trends, competitors' pricing, nearby infrastructure developments, and RERA compliance.
- Gather client objections, market feedback, and buying patterns to assist the Marketing team in refining campaigns.
Key Performance Indicators (KPIs)
- Call Volume & Quality: Number of meaningful connected calls per day (e.g., 80100 calls/day).
- Conversion Rate: Percentage of qualified leads successfully converted into confirmed Site Visits.
- Walk-In Ratio: Percentage of scheduled site visits that actually show up at the property.
- CRM Hygiene: Timely updating of lead status and zero missed follow-ups.
Requirements & Qualifications
- Education: Bachelor’s degree in Any Discipline, Business Administration, Marketing, or Communications.
- Experience: 1 to 3 years in a Telecalling, Customer Support, or Pre-Sales role (preferably in Real Estate, Banking, Insurance, or High-Value Retail).
- Communication Skills: Excellent verbal and written communication in English and local languages ([e.g., Hindi / Kannada / Regional Language]).
- Technical Skills: Familiarity with Real Estate CRMs (e.g., Sell.Do, LeadSquared, Salesforce, Zoho) and basic MS Office/Excel skills.
- Interpersonal Skills: Active listener, persuasive speaker, empathetic demeanor, and high tolerance for handling customer objections politely.
What We Offer
- Competitive Base Salary + Uncapped Performance Incentives per converted site visit and closed deal.
- Clear internal career path to move into Direct/Closing Sales, Key Account Management, or Team Lead roles.
- Professional training on real estate market strategies, pitch frameworks, and negotiation techniques.
Perks and benefits