Presales Executive

RentoMojo; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

RentoMojo in Bengaluru seeks a proactive Inside Sales Executive to engage customers via chat, email, and calls, qualify leads, and present rental plans to close deals. You will follow up with interested buyers, maintain CRM records, and collaborate with Sales & Marketing to optimize conversions.

The ideal candidate has 1–3 years in online sales or customer support, excellent communication, and a solid understanding of e-commerce behavior.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 1-3 years in online sales, pre-sales, telesales, or customer support.
• Excellent communication and persuasion skills.
• Strong understanding of e-commerce sales and online customer behavior.
• Experience with CRM tools and online sales platforms.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to inbound customer inquiries via chat, email, and calls.
• Identify potential customers and qualify leads for the sales team.
• Provide detailed product information and recommend suitable rental plans.
• Engage with customers through online platforms to drive conversions.
• Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience.
• Follow up with interested customers to ensure order completion.
• Maintain accurate records of customer interactions and inquiries in the CRM system.
• Track and analyze customer data to improve sales performance.
• Work closely with the sales team to ensure smooth handover of qualified leads.
• Provide insights to the marketing team on customer preferences and trends.
• Build and maintain long-term relationships with potential and existing customers.
• Ensure high customer satisfaction through prompt and professional service.

Skills

Excellent communication

Persuasion skills

Online sales understanding

Multitasking

Education

Bachelor's degree in Business/Marketing

Tools

CRM tools

Online sales platforms

Job description

Key Responsibilities

• Respond to inbound customer inquiries via chat, email, and calls.
• Identify potential customers and qualify leads for the sales team.
• Provide detailed product information and recommend suitable rental plans.
• Engage with customers through online platforms to drive conversions.
• Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience.
• Follow up with interested customers to ensure order completion.
• CRM & Data Management:
• Maintain accurate records of customer interactions and inquiries in the CRM system.
• Track and analyze customer data to improve sales performance.
• Collaboration with Sales & Marketing Teams:
• Work closely with the sales team to ensure smooth handover of qualified leads.
• Provide insights to the marketing team on customer preferences and trends.
• Customer Relationship Management:
• Build and maintain long-term relationships with potential and existing customers.
• Ensure high customer satisfaction through prompt and professional service.

Key Requirements

• Education: Bachelor's degree in Business, Marketing, or a related field.
• Experience: 1-3 years in online sales, pre-sales, telesales, or customer support.
• Skills:
• Excellent communication and persuasion skills.
• Strong understanding of e-commerce sales and online customer behavior.
• Experience with CRM tools and online sales platforms.
• Ability to multitask and work in a fast-paced environment.

Skills: crm,customer,inbound