Presales - CX

Movate Technologies Services Limited; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading BPO company in Chennai is looking for dynamic bid managers to develop competitive proposals that highlight client needs. The ideal candidate will have BPO experience across various domains, strong analytical skills, and proficiency in English. Responsibilities include managing bids, liaising with stakeholders, and addressing client queries effectively. Join a vibrant team committed to excellence and innovation.

Qualifications

• BPO experience in travel, hospitality, healthcare, BFSI, or Tech Support.
• Experience in operations, delivery, or bid management preferred.
• Client facing roles leading WBR/MBR/QBR required.
• Strong analytics skills and experience with P&L necessary.
• Proficiency in English is a must.

Responsibilities

• Develop strategies for winning bids by identifying key differentiators.
• Write and check proposals while adhering to timelines.
• Obtain necessary information from stakeholders for compiling bids.
• Assess technical and commercial risks related to bids.
• Manage client interactions and presentations for successful bids.

Skills

BPO experience

Analytics skills

Client facing roles

Proposal development

English proficiency

Job description

Overview

We are seeking dynamic bid managers with international BPO experience who can take on challenging projects to create proposals that portray us in the best light in front of prospects and clients, thereby giving us a competitive edge. Matching the right solution and offerings aligned to the stated/unstated needs while working with various functional stakeholders to arrive at the same.

Responsibilities

• Devising a successful strategy for winning a bid, including pinpointing the unique selling points (key differentiators) of the organization, knowing the company’s operating and profit margins, and understanding the clients’ specific requirements
• Researching, writing, and/or checking proposals while tracking and adhering to required timelines
• Working with internal stakeholders and the client organization to obtain the information required to compile the bid
• Assessing and addressing the technical and commercial risks relating to the bid
• Responding to clients’ and other stakeholders’ queries before, during, and after the bid has been submitted
• Managing client visits, presentations for a successful bid

Qualifications

• Should have BPO experience in any domain – travel, hospitality, healthcare, BFSI, Tech Support or any other
• Experience in operations/delivery/bid management would be a preferred
• Should have been a part of client facing roles, leading, and creating WBR/MBR/QBR
• Strong analytics skills and eye for detail with working knowledge and experience of P&L
• English language proficiency is a must

Good to have

• Experience in Proposal development, Opportunity summary creation and pricing models
• Good knowledge of Shipley’s proposal writing and management
• Shipley’s/APMP certification is a plus
• PMP certification and leading projects would be an added advantage