Admissions Calling Executive

Aceolution; Delhi; On-site; INR 279,000 - 446,000; Full time

Job summary

Aceolution in Delhi seeks an Admissions Calling Executive to connect with prospective students and parents, raise awareness of academic programmes, understand interests, qualify leads, and support them through the application and admission journey.

The candidate should have strong communication and convincing skills, enjoy interacting with students and parents, and thrive in a target-oriented calling environment.

Qualifications

• Graduation in any discipline.
• Prior experience in tele-calling, admissions counselling, student counselling, inside sales, education counselling, customer engagement, or a related field will be preferred.
• Freshers with excellent communication skills and a strong interest in student engagement may also be considered.

Responsibilities

• Make outbound calls to prospective students and parents from assigned databases and fresh leads.
• Create awareness about relevant academic programmes, entrance routes and admission opportunities.
• Understand students' course, campus and programme preferences and assess their interest and readiness to apply.
• Identify and qualify interested and warm leads for further engagement.
• Provide students and parents with approved programme and application information.
• Share application links and guide interested candidates through the application process.
• Conduct timely follow-ups with interested students and parents to drive application completion.
• Maintain accurate records of all calls, conversations, lead status, and follow-up actions in the approved CRM/tracker.
• Maintain clear and updated lead statuses, including Interested, Call Back, Application Started, Application Completed, Admission Follow-up, and Closed.
• Respond promptly to fresh leads received from the School Outreach team.
• Use relevant school and programme information while engaging with prospective students.
• Identify potential opportunities and communicate relevant feedback to the Outreach and Admissions teams.
• Escalate queries related to eligibility, fees, counselling, programmes, or admissions to the appropriate Directorate of Admissions team.
• Ensure that only approved and verified information is communicated to students and parents.
• Support prospective students through the application and admission process until completion or closure.

Skills

Verbal communication

Interpersonal skills

Telephone etiquette

Active listening

Counselling

Lead qualification

Persuasion skills

Follow-up

Relationship-building

Attention to detail

CRM data entry

Organisational skills

High-volume calling

Education

Graduation in any discipline

Tools

CRM system

Job description

We are looking for an enthusiastic and result-oriented Admissions Calling Executive to connect with prospective students and parents, create awareness about academic programmes, understand their interests, qualify leads, and support them through the application and admission journey.

The ideal candidate should have strong communication and convincing skills, enjoy interacting with students and parents, and be comfortable working in a target-oriented calling environment.

Key Responsibilities

• Make outbound calls to prospective students and parents from assigned databases and fresh leads.
• Create awareness about relevant academic programmes, entrance routes and admission opportunities.
• Understand students' course, campus and programme preferences and assess their interest and readiness to apply.
• Identify and qualify interested and warm leads for further engagement.
• Provide students and parents with approved programme and application information.
• Share application links and guide interested candidates through the application process.
• Conduct timely follow-ups with interested students and parents to drive application completion.
• Maintain accurate records of all calls, conversations, lead status, and follow-up actions in the approved CRM/tracker.
• Maintain clear and updated lead statuses, including Interested, Call Back, Application Started, Application Completed, Admission Follow-up, and Closed.
• Respond promptly to fresh leads received from the School Outreach team.
• Use relevant school and programme information while engaging with prospective students.
• Identify potential opportunities and communicate relevant feedback to the Outreach and Admissions teams.
• Escalate queries related to eligibility, fees, counselling, programmes, or admissions to the appropriate Directorate of Admissions team.
• Ensure that only approved and verified information is communicated to students and parents.
• Support prospective students through the application and admission process until completion or closure.

Key Performance Areas

• Calls attempted and successfully connected.
• Quality and accuracy of student/parent information.
• Interested and qualified leads generated.
• Follow-up completion and response management.
• Applications initiated and completed.
• Admission follow-up and conversion.
• Timely and accurate CRM/tracker updates.
• Overall lead-to-application and application-to-admission conversion.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Strong telephone etiquette and active listening skills.
• Ability to communicate effectively with students and parents.
• Good counselling, lead qualification, and persuasion skills.
• Strong follow-up and relationship-building abilities.
• Target-oriented and result-focused approach.
• Good data entry and CRM/tracker management skills.
• Ability to understand and communicate programme information clearly.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a high-volume calling environment.

Qualification & Experience

• Graduation in any discipline.
• Prior experience in tele-calling, admissions counselling, student counselling, inside sales, education counselling, customer engagement, or a related field will be preferred.
• Freshers with excellent communication skills and a strong interest in student engagement may also be considered.

We are looking for someone who can confidently engage with students and parents, understand their requirements, build interest in relevant programmes, and consistently follow up to convert qualified leads into applications and admissions.