Pre-Sales Executive

Enlighten Hacks - Community for Growth; Ahmedabad District; On-site; INR 268,000 - 469,000; Full time

Job summary

Enlighten Hacks - Community for Growth is seeking a confident Pre-Sales Agent/Executive to engage with incoming leads, understand customer requirements and convert prospects into product demos. Freshers to 3 years' experience welcome, with strong communication and adaptability.

You will coordinate with the sales/demo team and maintain CRM updates. Role involves lead qualification, follow-ups, and explaining product features, pricing, and use cases.

Qualifications

• Freshers can apply.
• 1–3 years of experience in Pre-Sales, Inside Sales, Lead Generation, Customer Engagement or similar roles will be an added advantage.
• Strong verbal and written communication skills are mandatory.
• Good listening, persuasion, objection-handling and follow-up skills.
• Highly adaptable and willing to learn new software/products and processes.
• Ability to understand customer requirements and create interest in the product.
• Comfortable communicating with customers over calls, WhatsApp and email.
• Basic knowledge of CRM, MS Office and online communication tools.
• Good coordination and time-management skills.
• Candidates with SaaS/software/product demo experience will have an added advantage.

Responsibilities

• Connect with incoming and assigned leads through calls, WhatsApp and emails.
• Understand customer requirements, business needs and pain points.
• Qualify leads based on requirement, interest and readiness.
• Explain product features, benefits and use cases in a clear manner.
• Convert interested prospects into confirmed product demos.
• Coordinate with the sales/demo team for demo scheduling and proper handover.
• Share accurate product information, pricing overview and resolve basic customer queries.
• Conduct regular follow-ups to move leads towards demo confirmation.
• Maintain and update lead interactions and status in the CRM.
• Track lead movement and ensure timely conversion across the sales funnel.
• Stay updated about product features, pricing and competitor positioning.
• Learn and understand the product thoroughly through company-provided training.

Skills

Lead generation

Inside sales

Customer engagement

Communication skills

Follow-up

Demo coordination

CRM usage

Product understanding

Time management

Education

B.Com graduates preferred

Tools

CRM software

MS Office

WhatsApp

Email tools

Job description

Pre-Sales Agent (Pre-Sales Executive)

Location: Ahmedabad

Experience: Freshers – 3 Years

Employment Type: Full-Time

Work Mode: Work from Office

Job Overview

We are looking for a confident, adaptable, and customer-oriented Pre-Sales Agent / Pre-Sales Executive to engage with incoming leads, understand customer requirements, and convert qualified prospects into confirmed product demos.

The role involves lead qualification, customer interaction, requirement understanding, follow-ups, and coordination with the sales/demo team.

Freshers are welcome to apply if they have strong communication skills, a learning attitude and are adaptable to new products and processes.

Key Responsibilities

• Connect with incoming and assigned leads through calls, WhatsApp and emails.
• Understand customer requirements, business needs and pain points.
• Qualify leads based on requirement, interest and readiness.
• Explain product features, benefits and use cases in a clear manner.
• Convert interested prospects into confirmed product demos.
• Coordinate with the sales/demo team for demo scheduling and proper handover.
• Share accurate product information, pricing overview and resolve basic customer queries.
• Conduct regular follow-ups to move leads towards demo confirmation.
• Maintain and update lead interactions and status in the CRM.
• Track lead movement and ensure timely conversion across the sales funnel.
• Stay updated about product features, pricing and competitor positioning.
• Learn and understand the product thoroughly through company-provided training.

Required Skills & Eligibility

• Freshers can apply.
• 1–3 years of experience in Pre-Sales, Inside Sales, Lead Generation, Customer Engagement or similar roles will be an added advantage.
• Strong verbal and written communication skills are mandatory.
• Good listening, persuasion, objection-handling and follow-up skills.
• Highly adaptable and willing to learn new software/products and processes.
• Ability to understand customer requirements and create interest in the product.
• Comfortable communicating with customers over calls, WhatsApp and email.
• Basic knowledge of CRM, MS Office and online communication tools.
• Good coordination and time-management skills.
• B.Com graduates are preferred.
• Candidates from other graduation backgrounds with strong communication and learning ability can also apply.
• Candidates with SaaS/software/product demo experience will have an added advantage.

Skills: customer relationship management (crm),sales support tools,online lead generation,crm software,post-sales support,inside sales,saas products,crm,crm integration,lead generation,inbound lead generation,sales & marketing,call center administration,saas,customer handling,basic,pre-sale support,lead conversion,customer engagement,software as a service (saas),communication,saas marketing,software sales management,customer,b2b saas,lead qualification,customer requirements,sales,post-sales,telemarketing,pre-sales,saas knowledge,demos,customer success metrics,software sales,product demo,communication skills,product demonstration,business development