LJ11064 - Pre - Sales Lead

Lystnow; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

Lystnow is seeking a proactive Presales Executive to engage inbound leads and qualify prospects for the Sales team in a customer-focused role.

You will coordinate demos, maintain CRM data, and work with Sales, Product, and Customer Success to address customer needs. Strong English/Hindi communication and SaaS familiarity are preferred.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 1–2 years in Presales, Inside Sales, or similar customer-facing B2B roles.
• Experience in SaaS or technology products is advantageous.

Responsibilities

• Engage inbound leads, understand business needs, and qualify prospects for Sales.
• Coordinate product demonstrations with the Sales team and schedule demos.
• Maintain CRM records and ensure data accuracy across lead lifecycle.
• Track presales metrics and share insights with management.
• Collaborate with Sales, Product, and Customer Success teams.
• Leverage AI tools to prioritize outreach and personalize communication.
• Follow up on inquiries, no-shows, and rescheduled meetings.
• Ensure smooth handover with complete qualification details.

Skills

English fluency

Hindi fluency

Communication skills

Presentation skills

Customer engagement

Lead qualification

CRM proficiency

Microsoft Excel

AI tools adoption

SaaS familiarity

Education

Bachelor’s degree in Business,Commerce, Marketing, Engineering, or related disciplines

Tools

Freshsales

HubSpot

Zoho CRM

Microsoft Excel

Job description

Role Summary

We are looking for a proactive and customer-focused Presales Executive to engage with inbound leads, understand their business requirements, qualify prospects, and coordinate product demonstrations with the Sales team. This role is ideal for candidates with 1 year - 2 years of experience who possess strong communication skills and are passionate about consultative selling, customer engagement, and leveraging AI tools to improve productivity and sales effectiveness.

Core Responsibilities

Lead Engagement & Qualification

• Connect with inbound leads from website enquiries, marketing campaigns, and demo requests in a timely and professional manner.
• Understand customer business needs, pain points, and team requirements to determine product fit.
• Position the company's solutions, including AI-powered capabilities, based on customer challenges rather than product features.
• Qualify leads and ensure only sales-ready prospects are passed to the Sales team.
• Schedule product demonstrations between qualified prospects and the appropriate Sales Consultant.
• Coordinate demo timings based on consultant availability, customer preferences, and business requirements.
• Ensure a seamless handover by sharing complete lead qualification details with the Sales team.
• Follow up with new enquiries, missed connections, demo no-shows, and rescheduled meetings.
• Use AI tools and CRM insights to prioritize outreach and personalize customer communication.
• Maintain healthy lead engagement throughout the presales lifecycle.

CRM Management & Documentation

• Record all customer interactions, qualification notes, and lead status updates accurately in the CRM.
• Maintain clean and up-to-date lead records in accordance with company processes and SOPs.
• Ensure complete documentation for smooth collaboration across teams.

Reporting & Cross-functional Coordination

• Track key presales metrics such as lead response time, qualification rate, demo conversion, and pipeline status.
• Share regular reports and insights with management.
• Collaborate with Sales, Product, and Customer Success teams to address customer requirements and support complex enquiries.

Qualifications

• Any Bachelor’s degree (Business Administration, Commerce, Marketing, Engineering, or related disciplines).
• 1 year - 2 years of experience in Presales, Inside Sales, Customer Success, Business Development, or any customer-facing B2B sales role.
• Experience in SaaS, technology products, or workforce management solutions will be an added advantage.

Required Skills

• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal, presentation, and customer engagement skills.
• Ability to understand customer requirements and effectively qualify leads.
• Good organizational skills with strong attention to detail.
• Proficiency in Microsoft Excel and CRM tools.
• Willingness to learn and adopt AI tools to improve productivity.
• Experience with CRM platforms such as Freshsales, HubSpot, or Zoho CRM is an added advantage.
• Prior experience in SaaS, B2B sales, or workforce management solutions is preferred.