Pre Authorization Fresher (BPO)

WorkzApp; Mumbai; Presencial; INR 167.000 - 223.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed weekends off

Home drop facility

Training provided

Descripción de la vacante

WorkzApp in Mumbai is hiring a Pre Authorization Fresher to process healthcare pre-authorization requests for US-based clients. You will handle calls and emails, verify eligibility, and document each step with accuracy while working US night shifts on a full-time schedule.

The role offers fixed weekends off, home drop facility during night shifts, comprehensive training, and opportunities to grow within the BPO and healthcare support sector.

Formación

• Excellent English communication skills (verbal and written).
• Strong attention to detail and accuracy in data entry.
• Willingness to work US night shifts and learn BPO processes.

Responsabilidades

• Process and manage pre-authorization requests from healthcare providers and patients.
• Handle incoming calls and emails from US-based clients regarding authorization status.
• Verify patient eligibility and insurance coverage information.
• Document and track authorization requests with accuracy and attention to detail.
• Coordinate with healthcare providers to gather required medical documentation.
• Follow up on pending authorizations and communicate updates to stakeholders.
• Maintain confidentiality of sensitive patient and claim information.
• Meet daily and monthly performance targets and quality standards.

Conocimientos

English communication

Attention to detail

Typing skills

US night shift readiness

Educación

High School Certificate (HSC) or Graduate degree

Descripción del empleo

# Pre Authorization Fresher (BPO)BPO Services·Andheri, Mumbai Full-time48h response guarantee ₹15,000 - ₹20,000/month + ₹5,000 incentives 0 years (Fresher)Responds within 48 hours## About the roleAbout the CompanyThis is a leading BPO services organization specializing in pre-authorization and healthcare support services. The company operates with a focus on delivering excellent customer service across US-based clients with a dedicated team trained in healthcare processes.Role OverviewAs a Pre Authorization Fresher, you will be responsible for handling pre-authorization requests for healthcare claims, managing customer inquiries, and processing documentation for US-based clients. This is a full-time position working on US night shifts with fixed weekends off and comprehensive support including home drop facilities.Key Responsibilities* Process and manage pre-authorization requests from healthcare providers and patients* Handle incoming calls and emails from US-based clients regarding authorization status* Verify patient eligibility and insurance coverage information* Document and track authorization requests with accuracy and attention to detail* Coordinate with healthcare providers to gather required medical documentation* Follow up on pending authorizations and communicate updates to stakeholders* Maintain confidentiality of sensitive patient and claim information* Meet daily and monthly performance targets and quality standards* Assist in resolving customer queries and concerns professionallyMust-Have Skills* High School Certificate (HSC) or Graduate degree* Excellent English communication skills (verbal and written)* Strong attention to detail and accuracy in data entry* Ability to work on US night shifts (10 PM to 7 AM approximately)* Basic computer proficiency and typing skills* Willingness to learn BPO processes and healthcare terminology* Ability to handle customer interactions with patience and professionalismGood to Have* Previous BPO or call center experience* Knowledge of healthcare insurance and authorization processes* Experience with healthcare management systems or similar software* Bachelor's degree in any stream* Strong problem-solving abilities* Multilingual capabilitiesWhat You Will Gain* Comprehensive training in pre-authorization processes and healthcare industry knowledge* Exposure to US healthcare systems and international business practices* Development of customer service excellence and communication skills* Career growth opportunities within the BPO and healthcare support sector* Professional work environment with fixed weekends off and home drop facility during night shifts