Director - Pre Authorisation | Navi Mumbai | US Healthcare

INFINX; Mumbai; Vor Ort; INR 2.000.000 - 3.000.000; Vollzeit

Zusammenfassung

INFINX in Mumbai is seeking a Head of Operations with over 15 years of experience in BPO operations. The role demands strong leadership, mentoring, and analytical skills to ensure zero revenue shortfalls and to support business proposals.

Candidates must be able to work in a team environment, manage client relations, and improve operational processes. This is a full-time position with a focus on delivering quality and timely results.

Qualifikationen

• 15+ years of experience in BPO operations.
• Proven leadership and mentoring skills.
• Ability to analyze and apply learning.

Aufgaben

• Ensure zero revenue shortfall for all projects.
• Support sales team in business proposals.
• Manage client relationships and feedback.
• Improve processes to enhance productivity.

Kenntnisse

Leadership

Communication

Analytical Skills

Microsoft Office

Jobbeschreibung

Job Description

• Strong leadership and mentoring skills, Excellent verbal and written English language communication skills. Should have training, coaching skills.
• Ability to absorb key learning's and apply to own project, should have analyzing and reasoning skills.
• Ability to work independently as well as cooperatively with a wide variety of personalities.
• Ability to work on multiple projects simultaneously.
• PC and office machine skills, including Microsoft 2003 & 2007.

Experience

15+ years of experience in BPO operations

Role & responsibilities

• Ensure zero revenue shortfall for all projects.
• Provide input and support to sales team/BD in putting together business proposals, RFI, RFQ etc.
• Help develop collaterals for the PRE AUTH team and co‑ordinate with marketing team.
• Provide new ideas to the software team to improve the PRE AUTH process. Help develop workflow, new products for the PRE AUTH team.
• Learn and implement new client systems. Co‑ordinate and organize training for new joiners as well as for existing members of the team based on project requirements.
• Manage risk/issues. Escalation of key issues to customers / client service manager.
• Interaction with the clients & taking feedback from clients and formulating strategies to meet the clients specific needs and expectations.
• Identify training gaps in the team and develop a plan with the department trainer for retraining sessions.
• Track and maintain historic data of various reports including production, quality, collections report, operations report & other documentations.
• Develop processes to improve productivity and quality of the team.
• Monitor and manage workflow or daily targets to assure timely delivery of agreed SLAs.
• Be customer focused and always look for value additions in the process.
• Should have good people management skills to manage large teams.
• Compile and distribute PRE AUTH focus reports to the Delivery Council weekly and as needed.
• Work with the Operations Head to identify trends or patterns delaying Pre Auth approvals and then coordinate measures for process improvement.
• Assist in interviewing Pre Auth staff.
• Perform other tasks as assigned.
• Conduct job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Mandatory Requirements

• Work in night shift only.
• Multiple locations activity.

Preferred candidate profile

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employment Type: Full time

Contact Details

Company: INFINX
Location(s): Mumbai
Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.