International US Voice Customer Service Representative

Premium US Healthcare; Mumbai; On-site; INR 167,000 - 301,000; Full time

Benefits offered by this job

Transport facilities provided

Job summary

Premium US Healthcare in Mumbai seeks a full-time International US Voice Customer Service Representative based in Powai. You will handle inbound and outbound calls from US patients and providers, delivering empathetic support and accurate information while upholding premium service standards.

Ideal candidates have 0–3 years of customer service experience, fluent English with a US accent, strong verbal skills, and comfort with phone-based interactions.

Qualifications

• 0–3 years of customer service experience.
• Fluent English with US accent or ability to adopt quickly.
• Clear verbal communication and active listening.
• Comfort with phone-based interactions.
• Basic computer proficiency and familiarity with call center software.

Responsibilities

• Handle inbound and outbound calls from US patients and providers.
• Provide accurate information regarding healthcare services, appointments, and billing.
• Document interactions and maintain records in the system.
• Resolve concerns on first contact when possible.
• Collaborate with healthcare teams to ensure seamless patient experience.
• Follow SOPs and HIPAA compliance in all communications.

Skills

Customer service

US English accent

Verbal communication

Active listening

Phone-based support

Stress management

Computer basics

Call center software

Tools

CRM systems

Healthcare management software

Job description

About the Company

Premium US Healthcare is a dedicated healthcare customer service organization serving the United States market. The company specializes in providing high-quality patient support and customer service solutions to healthcare providers and facilities across America.

MUMBAI BPO HIRING

Role Overview

This is a full-time position for an International US Voice Customer Service Representative based in Powai, Mumbai. You will handle inbound and outbound calls from US healthcare patients and providers, delivering professional and empathetic support while maintaining premium service standards. The role requires excellent communication skills and comfort working with a US-based customer base.

Key Responsibilities

• Handle inbound customer calls from US healthcare patients and providers with professionalism and empathy
• Provide accurate information regarding healthcare services, appointments, and billing inquiries
• Document customer interactions and maintain detailed records in the system
• Resolve customer concerns and complaints efficiently on first contact when possible
• Collaborate with healthcare teams to ensure seamless patient experience
• Follow standard operating procedures and quality guidelines for all customer interactions
• Maintain confidentiality and adhere to HIPAA compliance standards

Must-Have Skills

• 0-3 years of customer service experience (fresher to intermediate level)
• Fluent English with clear US English accent or ability to adopt it quickly
• Strong verbal communication and active listening skills
• Comfort with phone-based customer interactions
• Ability to remain calm and professional in challenging situations
• Basic computer proficiency and familiarity with call center software

Good to Have

• Previous experience in healthcare or medical customer support
• Familiarity with healthcare terminology and processes
• Experience with CRM systems or healthcare management software
• Certification in customer service or healthcare support
• Working knowledge of US healthcare billing and insurance processes

What You Will Gain

• Exposure to the US healthcare industry and international customer service standards
• Development of professional communication skills with a global audience
• Understanding of healthcare customer support best practices
• Opportunity to build a career in BPO and customer service excellence
• Comfortable work environment with transport facilities provided

Resume Keywords

• US Customer Service, Healthcare Support, Voice Communication, Patient Support, Call Center, Customer Service Representative, Healthcare Industry, Inbound Calls, HIPAA Compliance, Professional Communication, US Healthcare, Service Excellence, Patient Relations, Customer Support, International Customer Service