Responsibilities
- Ensure the smooth operation of global internal Communication & Collaboration IT services focusing E‑Mail service
- Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheral systems
- Monitor system performance and implement necessary updates and patches according to ITIL
- Document features and changes for administrators and end users in the form of manuals and SOPs (Standard Operation Procedures)
- Support end‑users in the effective use of communication and collaboration tools (second/third level)
- Align with other IT teams to integrate communication tools with other systems
- Collaborate as part of a one global IT Comm. & Collab service team
Qualifications
- Bachelor's degree in Computer Science, Information Technology or a related field
- Job Experience 2‑4 years in related fields
- Proven experience in application operation, maintenance, and troubleshooting of Microsoft Exchange (on‑premises) including related services (Mail Archive, Active Directory, Load balancing)
- Deep knowledge of PowerShell scripting
- In‑depth skills in application lifecycle including security and maintenance procedures for Microsoft Applications and M365 environment
- Proven experience in handling service management tools like ServiceNow
- Relevant certifications are a plus (e.g., Microsoft certified and/or ITIL certified)
- Strong global communication and collaboration skills
- Fluent English in spoken and written
- High motivation to expand personal know‑how and drive tasks independently
Benefits
- Allowance for home office equipment
- Flexible working hour models
- Possibility of car leasing
- Sports promotion
- Health care
- (Group) accident insurance
- Online medical counselling
- Life insurance
- Corporate/team events
- Gifts for special life events
Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.