PMO Lead - Client Delivery

Tech Mahindra Limited; Navi Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tech Mahindra Limited is seeking an experienced PMO Lead to drive governance, financial management, reporting, and customer coordination across large-scale technology programs. You will bridge internal delivery teams, finance, leadership, and customer stakeholders to ensure seamless execution and budget control.

The role emphasizes monthly/quarterly financial planning, timely billing, and strong governance with cross-functional teams.

Qualifications

• 7-9 years of overall experience with at least 5+ years in PMO leadership roles.
• Experience managing large transformation or application development programs in Banking, Financial Services, or IT Services organizations.
• Strong exposure to budget management, project financials, billing, invoicing, and resource governance.

Responsibilities

• Establish PMO governance frameworks, processes, and controls across programs.
• Publish weekly, monthly, and executive MIS dashboards covering project health, budget, risks, resource utilization, milestones, and KPIs.
• Track project deliverables, milestones, dependencies, risks, issues, and action items.
• Conduct governance reviews and steering committee meetings with key stakeholders.
• Act as a single point of coordination between customers and internal delivery teams.
• Build and maintain strong relationships with customer stakeholders.
• Ensure alignment of project objectives, governance expectations, and delivery commitments.
• Facilitate customer reviews, audits, governance meetings, and status reporting.
• Identify project risks, dependencies, and escalations and drive mitigation plans.
• Ensure compliance with organizational PMO standards, contractual obligations, and audit requirements.
• Drive continuous improvement initiatives and PMO process standardization.
• Support leadership with data-driven insights and reporting.

Skills

Budget planning and control

Cost management

Stakeholder management

Timesheet governance

Resource management

Program governance

Executive reporting & MIS

Risk & issue management

Customer billing & revenue tracking

Leadership

Education

Bachelor's degree in Engineering, CS, or Business

PMO/Project management certification (PMP/PRINCE2/ PMI-PMO)

Tools

MS Excel Advanced

Power BI

MS Project

JIRA

Confluence

PowerPoint

Job description

Location: Navi Mumbai / Mumbai
Experience: 7-9 Years
Employment Type: Full-Time
Industry: Banking / Financial Services / IT Services

Role Overview

We are seeking an experienced PMO Lead to drive governance, financial management, reporting, and customer coordination across large-scale technology programs. The ideal candidate will act as the central bridge between internal delivery teams, finance, leadership, and customer stakeholders to ensure seamless execution, budget control, billing governance, and operational excellence.

Key Responsibilities

Financial & Commercial Governance

• Manage end-to-end project financials including budgeting, forecasting, cost tracking, invoicing, and revenue realization.
• Monitor project budgets against actuals and proactively identify variances and corrective actions.
• Drive monthly, quarterly, and annual financial planning activities.
• Ensure timely billing, invoice tracking, and coordination with customer finance teams for payment realization.
• Work closely with finance and delivery teams for cost optimization and profitability management.

Timesheet & Resource Governance

• Own timesheet compliance across project teams and ensure accurate effort tracking.
• Monitor resource utilization, allocation, bench management, and capacity planning.
• Generate utilization and productivity reports for leadership review.
• Coordinate with resource managers to address demand-supply gaps.

Program Governance & Reporting

• Establish PMO governance frameworks, processes, and controls across programs.
• Publish weekly, monthly, and executive-level MIS dashboards covering project health, budget, risks, resource utilization, milestones, and KPIs.
• Track project deliverables, milestones, dependencies, risks, issues, and action items.
• Conduct governance reviews and steering committee meetings with key stakeholders.

Customer & Stakeholder Management

• Act as a single point of coordination and communication between customers and internal delivery teams.
• Build and maintain strong relationships with customer stakeholders.
• Ensure alignment of project objectives, governance expectations, and delivery commitments.
• Facilitate customer reviews, audits, governance meetings, and status reporting.

Risk, Compliance & Process Excellence

• Identify project risks, dependencies, and escalations and drive mitigation plans.
• Ensure compliance with organizational PMO standards, contractual obligations, and audit requirements.
• Drive continuous improvement initiatives and PMO process standardization.
• Support leadership with decision-making through data-driven insights and reporting.

Required Skills & Qualifications

Educational Qualification

• Bachelor's degree in Engineering, Computer Science, Business Administration, or related field.
• PMP, PRINCE2, PMI-PMO, or equivalent certification preferred.

Experience

• 7-9 years of overall experience with at least 5+ years in PMO leadership roles.
• Experience managing large transformation or application development programs in Banking, Financial Services, or IT Services organizations.
• Strong exposure to budget management, project financials, billing, invoicing, and resource governance.

Technical & Functional Skills

• Strong expertise in:
  
  • Budget Planning & Control
  • Cost Management
  • Customer Billing & Revenue Tracking
  • Timesheet Governance
  • Resource Management
  • Program Governance
  • Executive Reporting & MIS
  • Risk & Issue Management
  • Stakeholder Management
• Proficiency in:
  
  • MS Excel (Advanced)
  • Power BI
  • MS Project
  • JIRA
  • Confluence
  • PowerPoint

Soft Skills

• Excellent communication and presentation skills.
• Strong stakeholder management and customer-facing experience.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to influence cross-functional teams and senior leadership.