Business Operations Specialist

Onusworks Software India; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Onusworks Software India is seeking a Senior Business Operations / PMO to support project governance, business operations, reporting, and resource planning in a hybrid Bangalore setting. You will work with Business Leaders, Project Managers, Delivery Teams, Finance, HR, and Clients to ensure smooth execution across programs.

The role requires strong PMO, MIS reporting, and dashboard skills, with expertise in Excel and Power BI, plus experience coordinating multi-functional teams and driving

Qualifications

• 5+ years of PMO, operations, or management reporting experience.
• Strong governance, process standardization, and dashboard skills.
• Advanced Excel skills with Pivot, VLOOKUP/XLOOKUP, and Power Query.
• Experience with MIS reporting and executive presentations.
• Experience coordinating with cross-functional teams and stakeholders.
• Familiarity with project management tools (Jira/Azure DevOps/ServiceNow) and MS Project.

Responsibilities

• Set up PMO processes, templates, and governance for projects.
• Track milestones, risks, dependencies, and action items with dashboards.
• Prepare weekly, monthly, and quarterly MIS reports for leadership.
• Manage resource allocation, utilization, and onboarding coordination.
• Coordinate budgets, billing, invoicing, and project profitability tracking.
• Support client reviews and maintain action trackers and escalation paths.
• Identify process improvements and drive automation opportunities.

Skills

PMO governance

Business operations

MIS reporting

Resource management

Stakeholder management

Project coordination

Dashboard creation

Excel (Pivot, VLOOKUP/XLOOKUP)

Power BI

PowerPoint

Jira/Azure DevOps/ServiceNow

MS Project/Smartsheet

ERP/HRMS/CRM exposure

Tools

Power BI

Jira

Azure DevOps

ServiceNow

MS Project

Smartsheet

SharePoint

Microsoft Teams

Job description

Job Description Senior Business Operations / PMO

Position: Senior Business Operations / PMOExperience: 5+ YearsLocation: BangaloreWork Mode: HybridEmployment Type: Full-TimeIndustry: IT Services / Software

About the Role

We are looking for an experienced and highly organized Senior Business Operations / PMO professional to support project governance, business operations, management reporting, resource planning, financial tracking, and cross-functional coordination.

The ideal candidate should have strong experience in PMO activities, MIS reporting, project tracking, resource management, business operations, and stakeholder management.

The individual will work closely with Business Leaders, Project Managers, Delivery Teams, Finance, HR, Recruitment, and Clients to ensure smooth execution of project and business operations.

Key Responsibilities

1. PMO & Project Governance

• Establish and maintain PMO processes, standards, templates, and governance frameworks.
• Track project milestones, deliverables, dependencies, risks, and action items.
• Maintain project trackers and follow up with Project Managers for timely updates.
• Prepare project status reports and management dashboards.
• Monitor project health, timelines, resource utilization, and deliverables.

2. Business Operations

• Manage and support day-to-day business operations.
• Coordinate with different departments to ensure smooth business execution.
• Identify operational gaps and recommend process improvements.
• Develop and maintain SOPs, workflows, trackers, and operational dashboards.
• Monitor operational KPIs and provide regular updates to management.

3. MIS & Management Reporting

• Prepare weekly, monthly, and quarterly MIS reports.
• Develop dashboards covering revenue, project status, resource utilization, headcount, hiring, attrition, billing, and project profitability.
• Consolidate information from different business functions.
• Analyze trends, identify deviations, and highlight operational risks.
• Prepare management presentations and business review reports.

4. Resource Management

• Track resource allocation across projects and customer accounts.
• Maintain resource utilization and availability reports.
• Coordinate with Delivery and Project Managers on resource requirements.
• Track upcoming resource roll-offs and project extensions.
• Coordinate with HR and Recruitment teamsfor resource onboarding and allocation.
• Maintain resource movement, onboarding, and exit trackers.

5. Financial & Commercial Operations

• Coordinate with Finance and Business teams for project financial tracking.
• Monitor project budgets, billing, invoicing, POs, and revenue-related information.
• Track billable/non-billable resources and project margins.
• Support monthly financial reviews.
• Track outstanding invoices, PO renewals, and contract extensions.

6. Client & Stakeholder Coordination

• Coordinate with internal and externalnstakeholders.
• Support client review meetings andprepare relevant reports.
• Maintain action trackers and ensure closure of pending activities.
• Follow up on critical dependencies and escalations.

7. Process Improvement & Risk Management

• Identify process inefficiencies and recommend improvements.
• Develop and implement process standardization and automation opportunities.
• Maintain project and operational risk registers.
• Ensure PMO documentation is maintained and audit-ready.
• Track risks, issues, and mitigation plans until closure.

Mandatory Skills & Requirements

• 5+ years of experience in PMO, Business Operations, Project Coordination, or Management Reporting.
• Strong understanding of project governance and business operations.
• Excellent MS Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, INDEX/MATCH, and Power Query.
• Strong experience in MIS reporting and dashboard preparation.
• Good knowledge of PowerPoint and management presentations.
• Experience in resource tracking and project management tools.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder-management skills.
• Ability to manage multiple priorities and coordinate with cross-functional teams.

Technical Skills / Tools

• Advanced MS Excel Mandatory.
• MS PowerPoint Mandatory.
• Power BI Preferred.
• Jira / Azure DevOps / ServiceNow – Preferred.
• MS Project / Smartsheet – Preferred.
• SharePoint / Microsoft Teams.
• Exposure to ERP, HRMS, or CRM platforms.

Preferred Experience

• Experience in IT Services, Software Development, or Consulting organizations.
• Experience handling multiple projects or customer accounts.
• Exposure to resource management and workforce planning.
• Understanding of IT project financials and commercial operations.
• Experience working with senior management and business leadership.
• Experience preparing management dashboards and business review presentations.